Job summary
Job post source
This job is directly from Greenway Health
Job overview
The Customer Service Associate at Greenway Health plays a crucial role in managing patient billing processes and ensuring excellent customer service.
Responsibilities and impact
Daily responsibilities include answering patient calls, resolving billing inquiries, processing statements and collections, and collaborating with team members to ensure timely issue resolution.
Compensation and benefits
The position offers competitive pay, medical, dental, and vision benefits, a matching 401(k), generous paid time-off, education reimbursement, and growth potential.
Experience and skills
Candidates should have a High School Diploma/GED, with preference for an AS or BS Degree, and experience in healthcare or medical office settings is a plus.
Career development
There are opportunities for career growth and education reimbursement to support professional development.
Work environment and culture
Greenway Health promotes an inclusive environment and a culture of belonging, emphasizing teamwork and community health.
Company information
Greenway Health is dedicated to building the future of healthcare technology, focusing on healthier communities and empowered patients.
Team overview
The team environment encourages collaboration and support among associates to resolve patient inquiries effectively.
Job location and travel
This is a remote position requiring a quiet work environment and the ability to manage workload independently.
Application process
Interested candidates can learn more and apply through the Greenway Health careers website, with specific instructions available for Colorado residents regarding compensation.
Unique job features
The role offers the unique opportunity to engage in patient billing processes within a supportive team focused on healthcare technology.
Company overview
Greenway Health is a healthcare technology company that specializes in providing electronic health record (EHR) and practice management solutions to medical practices. They generate revenue by offering software and services that streamline clinical, financial, and administrative workflows for healthcare providers. Founded in 1977, Greenway Health has a long history of innovation in healthcare IT, including the development of integrated platforms that enhance patient care and operational efficiency. The company is known for its commitment to improving healthcare delivery through technology-driven solutions.
How to land this job
Position your resume to showcase your customer service experience, particularly in handling patient inquiries and billing processes, as these are central to the Customer Service Associate role at Greenway Health.
Emphasize your strong verbal and written communication skills, along with your ability to articulate complex topics clearly, which are essential for resolving patient issues effectively.
Apply through multiple platforms, including Greenway Health's corporate site and LinkedIn, to maximize your chances of being noticed for this remote opportunity.
Connect with individuals in the customer service division at Greenway Health on LinkedIn to gather insights about the role; ice breakers could include asking about their experiences working remotely or discussing the company's culture of inclusion.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'billing processes,' and 'HIPAA,' ensuring it passes initial screenings.
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