Job summary
Job post source
This job is directly from Trenton Systems
Job overview
The Product Support Manager at Trenton Systems provides technical support and information on products, ensuring customer satisfaction and continuous improvement in quality and services.
Responsibilities and impact
The role involves managing Product Support Engineers, overseeing customer support via phone and email, reporting customer issues, training engineers, and coordinating with sales to enhance customer satisfaction.
Experience and skills
Candidates need an associate's degree or equivalent experience, with a minimum of 4 years in an Applications Engineering environment and strong troubleshooting skills in server operations.
Company information
Trenton Systems specializes in high-performance computing solutions, focusing on quality products and customer service.
Company overview
Trenton Systems is a prominent player in the field of high-performance computing solutions, specializing in designing and manufacturing rugged servers, workstations, and storage systems tailored for defense, aerospace, and industrial applications. The company generates revenue by providing cutting-edge, customizable hardware solutions that meet stringent industry standards for reliability and security. Founded in 1989, Trenton Systems has established a reputation for innovation and quality, with a focus on delivering mission-critical systems that operate in harsh environments. Their commitment to domestic manufacturing and compliance with U.S. regulations further enhances their appeal to government and military clients.
How to land this job
Tailor your resume to highlight your technical support experience, personnel management skills, and familiarity with computing platforms and peripherals, as these are key requirements for the Product Support Manager role at Trenton Systems.
Emphasize your ability to manage customer inquiries effectively and your experience in coordinating with sales and engineering departments to enhance customer satisfaction.
Apply through multiple channels, including Trenton Systems' corporate website and LinkedIn, to maximize your chances of being noticed for this position.
Connect with professionals in the product support division at Trenton Systems on LinkedIn, using ice breakers like asking about their experience with specific Trenton products or expressing interest in their approach to customer support.
Optimize your resume for ATS by incorporating relevant keywords found in the job description, such as 'technical support,' 'personnel management,' and 'troubleshooting,' to ensure your application passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus on networking and preparing for interviews while ensuring your resume is tailored and submitted effectively.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.