Job summary
Job post source
This job is directly from CFA Institute
Job overview
The Manager, Exam Operations at CFA Institute leads initiatives to enhance the candidate experience for global computer-based testing programs, impacting scholarship management, exam operations, and candidate communications.
Responsibilities and impact
The role involves leading policy decisions, managing candidate communications with empathy, overseeing the Scholarship Program, anticipating and solving program challenges, collaborating with product managers and marketing teams, and presenting data-driven insights to inform business decisions.
Compensation and benefits
CFA Institute offers a comprehensive benefits package including full medical, dental, and vision coverage for employees and families, competitive retirement plans, flexible work arrangements, leave and time off plans, and wellness and education benefits.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, prior team management and project management experience, strong stakeholder management, analytical and problem-solving skills, excellent communication, and preferably experience in international testing or credentialing.
Career development
CFA Institute is committed to professional development, giving full consideration to internal candidates and offering opportunities for growth within a collaborative and mission-driven environment.
Work environment and culture
The company fosters an inclusive, ethical, and supportive culture focused on employee well-being, diversity, and a global mindset, with options for remote or hybrid work and occasional in-person collaboration.
Company information
CFA Institute is a global association of investment professionals with nearly 200,000 charterholders worldwide, known for setting professional standards and providing education and research in the investment industry.
Team overview
The candidate will report to the Director, Candidate Management and work with a passionate, collaborative team focused on improving candidate experiences globally.
Job location and travel
The position is headquartered in Charlottesville, VA, USA, with remote/hybrid work options; the ideal candidate is within commuting distance for occasional team meetings.
Application process
Applicants are encouraged to apply online through CFA Institute's application system, with accommodations available for disabilities; internal candidates receive first consideration.
Unique job features
This role uniquely combines project management with a focus on candidate experience enhancement, scholarship program oversight, and data-driven decision making in a global testing environment.
Company overview
CFA Institute is a global association of investment professionals that sets the standard for excellence in the industry. They offer the Chartered Financial Analyst (CFA) designation, which is highly regarded in the finance sector. The organization generates revenue through membership fees, examination fees, and educational programs. Founded in 1947, CFA Institute has a rich history of promoting ethical standards and providing professional development opportunities for finance professionals worldwide.
How to land this job
Position your resume to highlight your project management expertise, especially your ability to lead cross-functional teams and improve candidate experiences, as these are central to the Manager, Exam Operations role at CFA Institute.
Emphasize your experience in stakeholder management, policy development, and data-driven decision making, along with any background in international testing or credentialing to align with the job's key requirements.
Apply through multiple platforms including the CFA Institute’s official careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect with professionals in the Candidate Management or Exam Operations teams at CFA Institute on LinkedIn; use ice breakers like commenting on recent CFA Institute initiatives or asking about their approach to improving candidate communications to start meaningful conversations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'project management,' 'stakeholder management,' 'candidate communications,' 'scholarship program,' and 'data-driven insights' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, identify all relevant application channels, and find LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and refining your candidacy.
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