Job summary
Job post source
This job is directly from Sky Systems, Inc. (SkySys) as the description is specific to their onsite IT support needs and location.
Job overview
The IT Support (Backfill / Freelance Support) role at Sky Systems, Inc. involves providing onsite technical support for end-user computing devices to ensure high customer service standards and operational efficiency.
Responsibilities and impact
The role includes troubleshooting hardware and software issues, managing incidents and service requests via ServiceNow, handling asset and inventory management, supporting various operating systems and devices, coordinating with vendors, and providing AV support for meetings and events.
Experience and skills
Candidates should have basic IT industry experience, knowledge of ITIL and ServiceNow, skills in troubleshooting Windows OS and peripherals, experience with deployment tools like SCCM, and familiarity with VDI technologies and endpoint security management.
Job location and travel
The position is located onsite at 55 Water St, New York City, indicating a physical office environment.
Unique job features
This role is a long-term contract backfill position, offering experience with a variety of IT support technologies and tools in a dynamic office setting.
Company overview
Sky Systems, Inc. (SkySys) is an IT services and consulting company based in Indianapolis, Indiana. The company specializes in providing comprehensive IT/OT support, data science, and desktop field support engineering services. SkySys generates revenue through long-term contracts and on-site support roles, catering to various industries including technology and consulting. Key positions at SkySys include IT/OT support technicians, data scientists, and business development managers for Oracle NetSuite ERP and CRM solutions. The company is known for its robust IT infrastructure support and has a presence in multiple states, including Indiana and Florida.
How to land this job
Position your resume to emphasize your hands-on experience with End User Computing devices and your ability to manage incidents and service requests efficiently, aligning with SkySys's focus on high customer service standards.
Highlight your familiarity with ITIL concepts, ServiceNow ticketing, and SCCM deployment tools, as these are key requirements mentioned in the job description.
Apply through multiple channels such as Sky Systems, Inc.'s corporate career page and LinkedIn, ensuring you maximize your visibility for this freelance IT Support role.
Connect on LinkedIn with IT support staff or team members at SkySys, using ice breakers like commenting on recent IT initiatives at SkySys or asking about their experience with ServiceNow and SCCM in their workflow.
Optimize your resume for ATS by incorporating specific keywords from the job description such as 'ITIL', 'ServiceNow', 'SCCM', 'VDI technologies', 'McAfee', 'Cortex XDR', and 'OneDrive' to pass automated screenings effectively.
Leverage Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking.
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