Job summary
Job post source
This job is directly from Pepperdine University
Job overview
The Manager, Instructional Technology Support at Pepperdine University oversees technical assistance and support for faculty, staff, and learners in the College of Health Science and Simulation Center to ensure optimal academic operations and technology alignment with educational goals.
Responsibilities and impact
The manager provides Tier I and II technical support for simulation and AV systems, installs and maintains hardware/software, troubleshoots technical issues, supports faculty training, manages IT assets, ensures data security, and collaborates with university instructional technology departments.
Compensation and benefits
The position offers an hourly pay range of $28.12 to $31.25, is a regular nonexempt 40-hour per week role, with employment contingent on background screenings; specific benefits are not detailed.
Experience and skills
Required qualifications include an associate’s degree or equivalent experience in IT or related fields, proficiency with Windows/macOS, AV systems, and networking basics; preferred qualifications include a bachelor’s degree, simulation software experience, certifications like CHSOS, and healthcare or educational IT support experience.
Work environment and culture
The role supports the university's mission and values workplace diversity and collaboration across different backgrounds, emphasizing trust and effective communication.
Company information
Pepperdine University’s College of Health Science focuses on education, research, and simulation-based learning to support health science programs.
Team overview
The manager reports to the Director of Simulation and Skills Education and the Dean, working collaboratively with faculty, staff, and simulation personnel across the College of Health Science.
Unique job features
The role uniquely integrates support for advanced simulation technologies and healthcare education, requiring collaboration with multiple departments and compliance with FERPA/HIPAA standards.
Company overview
Pepperdine University is a private research university affiliated with the Churches of Christ, located in Malibu, California. It offers undergraduate and graduate programs across five schools, including the Graziadio Business School and the School of Law. The university generates revenue through tuition, research grants, and donations. Founded in 1937 by entrepreneur George Pepperdine, it emphasizes academic excellence and Christian values, with a strong focus on community service and global outreach.
How to land this job
Tailor your resume to highlight your experience supporting instructional technology, especially in simulation centers or educational environments, emphasizing proficiency with AV systems like Crestron, Zoom, and Extron, as well as software such as Canvas and LearningSpace.
Emphasize your technical troubleshooting skills, ability to manage IT infrastructure, and experience with training faculty and staff on technology use, showcasing your organizational abilities and communication skills as key assets for this managerial role.
Apply through multiple platforms including Pepperdine University’s official careers page, LinkedIn, and specialized educational technology job boards to maximize your application’s reach and visibility.
Connect on LinkedIn with staff and faculty in Pepperdine’s College of Health Science and Instructional Technology departments; use ice breakers like commenting on recent university technology initiatives or asking about their experience integrating simulation technology in education.
Optimize your resume for ATS by incorporating keywords from the job description such as 'instructional technology support,' 'simulation systems,' 'AV systems,' 'Canvas,' 'LearningSpace,' 'technical support,' and 'training faculty,' ensuring these terms are naturally embedded in your experience and skills sections.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and find relevant Pepperdine University contacts to network with, allowing you to focus more on interview preparation and skill enhancement.
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