Goodwill Industries of Southern New Jersey and Philadelphia

SENIOR CUSTOMER SERVICE ASSOCIATE FULL TIME

PHILADELPHIA, PAPosted a month ago

Job summary

  • Job post source

    This job is directly from Goodwill Industries of Southern New Jersey and Philadelphia

  • Job overview

    The Senior Customer Service Associate plays a crucial role in enhancing the customer experience by training and mentoring staff while promoting sales and maintaining store standards.

  • Responsibilities and impact

    Daily responsibilities include training Customer Service Associates, processing register transactions, managing store opening and closing procedures, and ensuring a positive customer engagement.

  • Experience and skills

    Candidates should have strong customer service skills, honesty, reliability, and the ability to work in a fast-paced environment; a high school diploma or GED is preferred.

  • Company information

    Goodwill Industries of Southern New Jersey and Philadelphia focuses on job training and education initiatives, promoting community support through retail operations.

  • Team overview

    The position is part of the Retail Team, which includes Customer Service Associates and Trainees.

  • Unique job features

    This role includes keyholder responsibilities and requires proficiency in customer service and store operations.

Company overview

Goodwill Industries of Southern New Jersey and Philadelphia is a nonprofit organization dedicated to providing job training, employment services, and other community-based programs for people facing barriers to employment. They generate revenue through the sale of donated goods in their retail stores, which fund their mission-driven programs. Founded in 1948, this regional branch of Goodwill Industries has a long history of empowering individuals through education, job placement, and support services, making a significant impact on local communities.

How to land this job

  • Position your resume to emphasize your experience in customer service, training, and mentoring, as these are essential for the Senior Customer Service Associate role at Goodwill Industries of Southern New Jersey and Philadelphia.

  • Highlight your proficiency in handling register transactions, opening and closing procedures, and maintaining sales floor standards, as these skills directly align with the responsibilities outlined in the job description.

  • Apply through multiple platforms, including the Goodwill corporate website and LinkedIn, to enhance your chances of being seen by hiring managers.

  • Connect with current employees in the retail division on LinkedIn to gain insights about the role and the company culture; potential ice breakers could include discussing recent store initiatives or expressing admiration for their community impact.

  • Optimize your resume for Applicant Tracking Systems (ATS) by incorporating keywords from the job description, such as 'customer service,' 'training,' 'sales floor standards,' and 'keyholder,' to increase your chances of passing the initial screening.

  • Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored for the position, that you are applying through the best channels, and that you are networking effectively.

Jennie Johnson works for you!

Here’s what we do to make sure you’re successful:

  • Targeted Resume Revamp:

    We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.

  • Job Description Dissection:

    Unpack the job posting with expert analysis, ensuring your application hits every key requirement.

  • Bespoke Cover Letter:

    Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.

  • Interview Mastery:

    Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.

  • Direct Application Insights:

    Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.

  • Skills and Gaps Assessment:

    Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.

  • Personalized Email Pitch:

    Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.

  • In-depth Research Guide:

    Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.

  • Detailed Company Analysis:

    Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.

  • Strategic Candidate Overview:

    Understand your unique value and why companies would want to interview you, highlighting your background and positioning.