Job summary
Job post source
This job is directly from American Collectors Insurance
Job overview
The Licensed Customer Service Representative role at American Collectors Insurance involves supporting underwriting by providing excellent customer service to existing clients, ensuring underwriting integrity, and handling insurance service issues.
Responsibilities and impact
The Licensed CSR will address client needs via phone and email, maintain underwriting compliance, handle inbound and outbound calls, manage customer relationships, process policy changes, claims, cancellations, and billing inquiries, and meet production goals.
Compensation and benefits
The position offers a salary of $43-46k annually ($21-23/hr) with overtime eligibility, health insurance including medical, dental, vision, flexible spending and health savings accounts, life insurance, retirement plans, paid time off, and an employee referral program.
Experience and skills
Candidates must have an active Property & Casualty or Personal Lines insurance license, prior insurance customer service experience, strong communication and problem-solving skills, and proficiency with computers; a high school diploma is required, with preferred qualifications including a degree, underwriting or sales experience, and remote work experience.
Work environment and culture
The company values passion, excellence, and community, fostering a supportive environment with options for in-office, hybrid, or fully virtual work across the continental US.
Company information
American Collectors Insurance specializes in collector car insurance since 1976, holds an A+ service rating, and collaborates with other insurance firms to serve the collector community with a mission to protect and expand it.
Team overview
The Licensed CSR will join the underwriting department's Customer Care Center team, working closely with underwriters to support customers.
Job location and travel
The role is based in Cherry Hill, NJ, with flexible options for hybrid or fully remote work within the continental US.
Unique job features
This role is distinguished by its focus on underwriting compliance and collector car insurance, offering flexible work arrangements and a chance to work in a niche insurance market.
Company overview
American Collectors Insurance specializes in providing insurance coverage for classic and collector vehicles, including cars, trucks, motorcycles, and other specialty collectibles. The company generates revenue primarily through underwriting insurance policies tailored to the unique needs of collectors, offering agreed value coverage, flexible mileage plans, and specialized claims handling. Founded in 1976 and headquartered in Cherry Hill, New Jersey, American Collectors Insurance has established a reputation for expertise in the collector car community and is known for its customer-focused service. The company operates as a subsidiary of NSM Insurance Group, which has expanded its reach and resources in the specialty insurance market. Candidates should be aware of the company’s longstanding relationships with car clubs and event sponsorships, which reinforce its presence in the collector community.
How to land this job
Tailor your resume to highlight your active Property & Casualty or Personal Lines insurance license and emphasize your prior experience in insurance customer service roles, showcasing your ability to handle underwriting compliance and customer inquiries effectively.
Focus on demonstrating strong problem-solving skills, communication abilities, and your capacity to thrive in fast-paced, phone-intensive environments, ensuring you align with the role’s demand for high call volume and underwriting integrity.
Apply through multiple channels including American Collectors Insurance’s corporate careers page and LinkedIn to maximize your visibility and increase your chances of being noticed by recruiters.
Connect with current Licensed Customer Service Representatives or team members in the underwriting department at American Collectors Insurance on LinkedIn; use ice breakers like complimenting their expertise in collector car insurance or asking about their experience balancing underwriting compliance with customer service.
Optimize your resume for ATS by incorporating keywords from the job description such as 'underwriting compliance,' 'customer service,' 'insurance license,' 'risk analysis,' and 'policy changes' to ensure your resume passes initial automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms and identify relevant LinkedIn contacts to network with, freeing up your time to prepare for interviews and further research the company.
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