Job summary
Job post source
This job is directly from Ohio Attorney General's Office
Job overview
The Information Technology Specialist 1 role at the Ohio Attorney General's Office involves providing routine Tier 2 IT support, troubleshooting, and maintenance to support the organization's technology needs.
Responsibilities and impact
The job includes providing telephone support, installing and repairing hardware and software, diagnosing and resolving IT issues, acting as a liaison between users and IT services, training users, imaging equipment, and staying updated on new technologies.
Compensation and benefits
The position offers an hourly wage of $25.76 to $31.91, is full-time with work hours from 8:00am to 5:00pm, and is classified as exempt from union with no additional benefits explicitly mentioned.
Experience and skills
Candidates need a technical institute degree or equivalent work experience and at least 3 months of combined experience in computers, electronics, or telecommunications with routine analysis, programming, installation, maintenance, or support, along with customer support skills.
Work environment and culture
The Ohio Attorney General's Office values attention to detail, critical thinking, and customer focus, operating in a classified, professional environment with a commitment to public service.
Company information
The Ohio Attorney General's Office is a state agency with nearly 30 sections that advocate for consumers, assist criminal justice, provide legal counsel, and enforce state laws, impacting many Ohio residents annually.
Team overview
The role is within the Information Technology Services Section, working collaboratively with regional offices and as part of the ITS Client Services Call Center team.
Job location and travel
The position is based primarily in London, OH, with additional locations in Columbus, OH, requiring daily in-person attendance.
Application process
Applicants should contact Kelly Smith at kelly.smith@OhioAGO.gov; the job posting closes on July 13, 2025.
Unique job features
The position includes a concierge-style support role with opportunities to work closely with multiple regional offices and provides basic training and mentorship orientation.
Company overview
The Ohio Attorney General's Office is the chief legal advisor and law enforcement entity for the state of Ohio. It provides legal representation to state agencies, enforces consumer protection laws, and prosecutes criminal cases. Established in 1846, the office has a rich history of advocating for public interest and upholding justice. It generates revenue through legal settlements, fines, and state funding. Notable initiatives include combating opioid abuse and promoting cybersecurity.
How to land this job
Position your resume to highlight your basic working knowledge of computers and electronics, emphasizing your experience in Tier 2 support and routine workstation troubleshooting to align with the Ohio Attorney General's Office ITS Section needs.
Emphasize customer service skills, particularly your ability to provide telephone support, act as a liaison between users and IT services, and deliver basic training on hardware and software use, as these are key aspects of the role.
Apply through multiple platforms including the Ohio Attorney General's official career site and LinkedIn to maximize your visibility and chances of landing the Information Technology Specialist 1 position.
Connect on LinkedIn with current ITS team members or regional office staff at the Ohio Attorney General's Office; open conversations with ice breakers like asking about their experience working in IT support within a government agency or inquiring about typical challenges faced in the role.
Optimize your resume for ATS by incorporating keywords from the job description such as 'Tier 2 support,' 'workstation troubleshooting,' 'hardware/software installation,' 'customer support,' and 'information technology services' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application sources, and identify relevant LinkedIn contacts for networking, allowing you to focus on preparing for interviews and other job search activities.
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