Mr. Electric®

IN OFFICE Customer Service Representative & Administrative Assistant

CONCORD, NCPosted 23 days ago

Job summary

  • Job post source

    This job is directly from Mr. Electric®

  • Job overview

    The IN OFFICE Customer Service Representative & Administrative Assistant role focuses on enhancing customer experiences and supporting administrative operations within the company.

  • Responsibilities and impact

    Daily tasks include answering customer calls, scheduling jobs, managing administrative tasks, and ensuring operational efficiency.

  • Compensation and benefits

    The starting pay ranges from $16.00 to $20.00 per hour, with benefits including medical, dental, vision, and paid time off.

  • Experience and skills

    Preferred qualifications include 2+ years of administrative or customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment.

  • Career development

    The company offers robust training and resources to support skill growth and career advancement opportunities.

  • Work environment and culture

    Mr. Electric® promotes a positive, collaborative work environment where employees are valued and encouraged to learn.

  • Company information

    Mr. Electric® specializes in electrical services and is committed to creating safer homes through exceptional customer service and team collaboration.

  • Team overview

    The candidate will join a collaborative team that includes service technicians and administrative staff, focusing on delivering outstanding customer experiences.

  • Job location and travel

    The position is based in Concord, requiring reliable transportation to the office.

  • Application process

    Interested candidates should apply directly to the company, providing necessary documentation as outlined in the job description.

  • Unique job features

    The role offers a unique opportunity to work closely with both customers and service professionals, enhancing both customer satisfaction and operational efficiency.

Company overview

Mr. Electric® is a globally recognized franchise specializing in electrical installation and repair services for both residential and commercial clients. The company generates revenue by offering a range of services, including electrical safety inspections, lighting installations, and energy-efficient solutions. Established in 1994, Mr. Electric® is part of the Neighborly® family of service brands, which provides various home maintenance services. With a strong emphasis on customer satisfaction and safety, the company has expanded its presence through a network of independently owned and operated franchises. This growth strategy allows Mr. Electric® to maintain a local presence while benefiting from the resources and support of a larger organization.

How to land this job

  • Tailor your resume to highlight your strong communication and organizational skills, emphasizing your experience in customer service and administrative roles, as these are crucial for the position at Mr. Electric®.

  • Showcase your ability to manage schedules, perform data entry, and maintain accurate records, as these responsibilities are integral to the role and will resonate with hiring managers.

  • Apply through multiple channels, including Mr. Electric®'s corporate site and LinkedIn, to enhance your visibility and increase your chances of being noticed for this role.

  • Connect with individuals in the customer service and administrative divisions at Mr. Electric® on LinkedIn to gather insights about the position and the company culture. Potential ice breakers could include asking about their experience with team collaboration or expressing interest in the company's commitment to customer satisfaction.

  • Optimize your resume for ATS systems by incorporating specific keywords from the job description such as 'customer service,' 'administrative tasks,' and 'data entry' to improve your chances of passing initial screenings.

  • Utilizing Jennie Johnson's Power Apply feature can streamline your application process, ensuring that your resume is tailored, that you access the best application channels, and that you identify relevant LinkedIn connections to network with, maximizing your chances at Mr. Electric®.

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