Job summary
Job post source
This job is directly from CVS Health
Job overview
The Sr Tech, Systems Support role at CVS Health involves providing technical operations support to customer service functions, ensuring efficient issue resolution and enhancing user experience.
Responsibilities and impact
The role includes handling support requests, troubleshooting hardware and software issues, supporting L1 and L2 tickets, escalating complex problems, monitoring service delivery, maintaining records, and providing training to team members.
Compensation and benefits
The pay range is $18.50 to $38.82 per hour with eligibility for bonuses and incentives; benefits include medical plans, 401(k) with company match, stock purchase plan, wellness programs, paid time off, flexible schedules, and tuition assistance.
Experience and skills
Requires 2+ years of service desk support experience, knowledge of multiple operating systems, cloud-based environments, ITIL or CompTIA certification preferred, strong communication and customer service skills, and experience with cloud-based contact center and ITSM ticketing systems.
Work environment and culture
CVS Health fosters a diverse and inclusive workplace focused on health transformation, positive energy, ownership, and delivering excellent patient experiences.
Company information
CVS Health is a leading health solutions company with over 300,000 employees, serving millions through local and digital channels, committed to connected and compassionate care.
Job location and travel
Hybrid role based in Chicago, IL headquarters requiring at least 3 days onsite per week.
Application process
Applications are accepted until 08/08/2025 with consideration for applicants with arrest or conviction records in compliance with laws.
Unique job features
The role offers opportunities to participate in projects improving operational efficiency and user experience, with a focus on cloud-based technologies and IT service management.
Company overview
CVS Health is a leading American healthcare company that operates a vast network of pharmacies and retail clinics. They generate revenue through prescription drug sales, over-the-counter medications, health services, and insurance products via their subsidiary, Aetna. Founded in 1963, CVS has grown significantly, acquiring Aetna in 2018 to expand into health insurance and integrating health services like MinuteClinic. Their mission focuses on improving patient health and access to care, making them a pivotal player in the healthcare industry.
How to land this job
Tailor your resume to emphasize your experience in service desk support, troubleshooting hardware and software issues, and familiarity with macOS, Windows, Active Directory, and Microsoft 365, reflecting the technical skills CVS Health requires for the Sr Tech,Systems Support role.
Highlight your customer service skills, including your ability to communicate clearly, build rapport, and provide support through multiple channels, showing alignment with CVS Health’s focus on delivering compassionate and connected health solutions.
Apply through multiple platforms such as CVS Health’s corporate careers site, LinkedIn, and other job boards where the position is listed to maximize your application visibility and reach.
Connect with current employees in the technical operations or IT support divisions at CVS Health on LinkedIn; initiate conversations by referencing their role or recent company initiatives, or by asking for advice on succeeding in the role, to build rapport and gain insider insights.
Optimize your resume for ATS by incorporating keywords from the job description like 'service desk support,' 'troubleshooting,' 'ITIL,' 'cloud-based ITSM,' 'Active Directory,' and 'customer service,' ensuring your application passes initial screenings effectively.
Utilize Jennie Johnson’s Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and other job search activities.
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