Job summary
Job post source
This job is directly from Arizona Cardinals Football Club
Job overview
The Associate, Guest Experience role at Arizona Cardinals Football Club focuses on delivering high-quality service to guests at State Farm Stadium, enhancing fan experience during games and events.
Responsibilities and impact
The role involves greeting and assisting guests, resolving complaints professionally, maintaining knowledge of team and stadium information, setting up and maintaining experience areas, and embodying the Cardinals' service culture to create memorable guest experiences.
Experience and skills
Candidates should have a high school diploma or equivalent, 1-2 years of guest support or client service experience, excellent customer service and communication skills, and the ability to work all home games and events; bilingual skills are preferred.
Work environment and culture
The organization values teamwork, respect, positivity, inclusivity, and performance, fostering a supportive environment focused on community impact and employee growth.
Company information
Arizona Cardinals Football Club is a professional NFL team based in Glendale, Arizona, known for its history, competitive spirit, and commitment to diversity, equity, inclusion, and community engagement.
Job location and travel
The position is based in-person at State Farm Stadium in Glendale, AZ, requiring availability for games and events including nights, weekends, and holidays.
Unique job features
The role offers the chance to be a brand ambassador and directly impact fan experiences at a major NFL venue, emphasizing guest service excellence and community connection.
Company overview
The Arizona Cardinals Football Club is a professional American football team based in Glendale, Arizona, and competes in the National Football League (NFL) as a member of the NFC West division. Established in 1898, it is the oldest continuously run professional football team in the United States. The team generates revenue through ticket sales, merchandise, sponsorships, and broadcasting rights. Notably, the Cardinals have a storied history, including a move from St. Louis to Arizona in 1988 and a Super Bowl appearance in 2009.
How to land this job
Tailor your resume to highlight your customer service experience and ability to create memorable guest experiences, emphasizing any roles where you resolved complaints efficiently and professionally.
Showcase your strong communication skills and your capacity to work collaboratively in fast-paced environments, aligning with the Cardinals' emphasis on teamwork and guest engagement.
Apply through the Arizona Cardinals' official corporate careers page as well as LinkedIn to maximize your application visibility and ensure you are considered through multiple channels.
Connect on LinkedIn with current employees in the Guest Experience department at the Arizona Cardinals, using ice breakers such as commenting on recent team community initiatives or asking about their favorite part of working game days.
Optimize your resume for ATS by including keywords from the job description like 'guest experience,' 'customer service,' 'problem resolution,' and 'team-oriented' to pass initial screenings effectively.
Utilize Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS, and identify LinkedIn contacts to network with, allowing you to focus your energy on preparing for interviews and refining your guest service skills.
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