Job summary
Job post source
This job is directly from Euna Solutions
Job overview
The Associate Support Analyst at Euna Solutions plays a crucial role in delivering effective technical support to customers, ensuring they can successfully use the company's products.
Responsibilities and impact
Daily responsibilities include responding to customer inquiries, troubleshooting software issues, escalating complex problems, documenting resolutions, and contributing to technical support documentation.
Compensation and benefits
Euna Solutions offers competitive wages, wellness days, flexible workdays, health and dental benefits, and opportunities for community engagement.
Experience and skills
Candidates should have 1-2 years of technical support experience, familiarity with software troubleshooting, and knowledge of APIs, SQL, and cloud computing; experience with CRMs and ticketing systems is preferred.
Career development
There are considerable opportunities for professional growth and advancement within the Technical Support team at Euna Solutions.
Work environment and culture
Euna Solutions fosters a creative and intellectually free work environment, encouraging cross-functional collaboration and community engagement.
Company information
Euna Solutions is a leading provider of cloud-based solutions for public sector administrative functions, recognized for enhancing operational efficiency and transparency for over 3,000 organizations across North America.
Team overview
The job is part of the Technical Support team, which focuses on delivering high-quality support and documentation for Euna Solutions' products.
Job location and travel
This remote position covers west coast customers with a shift from 12-8pm EST.
Application process
Interested candidates can apply through the Euna Solutions careers website and are encouraged to reach out for accommodations during the hiring process.
Unique job features
Euna Solutions offers unique perks such as wellness days, a culture committee for team celebrations, and a community engagement committee.
Company overview
Euna Solutions is a company focused on providing innovative software solutions that streamline and enhance procurement and contract management processes for organizations. They generate revenue by offering subscription-based software services that help clients optimize their procurement strategies, improve compliance, and achieve cost savings. The company has a history of leveraging cutting-edge technology to address the evolving needs of its clients, ensuring they remain competitive in a rapidly changing market. Euna Solutions is known for its commitment to delivering user-friendly, efficient, and scalable solutions that drive operational excellence for its customers.
How to land this job
Tailor your resume to emphasize your technical support experience, particularly in software troubleshooting and customer service, showcasing your ability to diagnose and resolve technical issues effectively.
Highlight your familiarity with software development concepts, APIs, SQL, and cloud computing, as these are essential for the Associate Support Analyst role.
Apply through multiple platforms, including Euna Solutions' corporate site and LinkedIn, to broaden your reach and visibility for this position.
Connect with current employees in the Technical Support division at Euna Solutions on LinkedIn to gather insights about the role and the company culture; potential ice breakers could include asking about their favorite project or what they enjoy most about working at Euna.
Optimize your resume for ATS systems by incorporating keywords from the job description such as 'technical support,' 'software troubleshooting,' and 'ticketing systems' to enhance your chances of passing the initial screening.
Consider utilizing Jennie Johnson's Power Apply feature, which can streamline your application process, ensuring your resume is tailored, and help you identify the best channels and connections to maximize your job search efficiency.
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