Job summary
Job post source
This job is directly from Frontdoor, Inc.
Job overview
The Training & Development Specialist at Frontdoor, Inc. facilitates virtual training for new hires and contact center associates, playing a key role in employee development and business unit training.
Responsibilities and impact
The specialist conducts virtual instructor-led training, evaluates learner progress, updates training materials, collaborates with stakeholders, maintains training records, supports business initiatives, and may mentor or certify other trainers.
Compensation and benefits
The role pays between $67,140 and $71,000 annually, with actual pay based on skills and location, and includes health insurance, 401(k) matching, employee stock purchase plan, and wellness programs.
Experience and skills
Requires a bachelor's degree and 2+ years of relevant experience, knowledge of training strategies, classroom management, emotional intelligence, proficiency with virtual classroom software and Microsoft applications, and strong written communication skills.
Career development
Opportunities include mentoring other trainers, participating in peer learning, and contributing to training material development, supporting professional growth within the company.
Work environment and culture
Frontdoor emphasizes a holistic approach to benefits and employee wellbeing, with a remote work environment and collaboration across multiple time zones.
Company information
Frontdoor, Inc. is a parent company of American Home Shield, providing home service plans and a home repair app, leveraging technology to connect homeowners with experts for maintenance and repair.
Team overview
The specialist works with instructional designers, HR, Talent Acquisition, frontline leaders, and subject-matter experts across various business units.
Job location and travel
This is a 100% remote position based in the US, requiring facilitation across EST, CST, and MST time zones.
Unique job features
The role involves using innovative virtual training techniques, supporting multiple curricula, and leveraging technology like LMS and virtual classroom software for effective training delivery.
Company overview
Frontdoor, Inc. is a leading provider of home service plans, offering a range of solutions to help homeowners manage and maintain their home systems and appliances. The company generates revenue primarily through the sale of service plans and subscription-based services, which provide customers with access to a network of pre-screened service professionals for repairs and maintenance. Established in 2018 as a spin-off from ServiceMaster, Frontdoor has quickly become a prominent player in the home services industry, leveraging its digital platform to enhance customer experience and operational efficiency. With a focus on innovation, Frontdoor continues to expand its service offerings and improve its technological capabilities to meet the evolving needs of homeowners.
How to land this job
Position your resume to highlight your expertise in virtual instructor-led training, emphasizing your ability to facilitate sessions across multiple time zones and engage diverse learner groups effectively.
Focus on showcasing your skills in developing and revising training materials, collaborating with instructional designers, and using Learning Management Systems (LMS) to track learner progress and attendance.
Apply through multiple platforms including Frontdoor, Inc.'s corporate careers page and LinkedIn to maximize your application visibility and chances of being noticed.
Connect on LinkedIn with current Training & Development Specialists and HR partners at Frontdoor, Inc., using ice breakers such as commenting on recent training innovations at Frontdoor or asking about their experience with the Streem technology integration in training.
Optimize your resume for ATS by incorporating keywords from the job description like 'virtual classroom facilitation,' 'adult learning theory,' 'LMS,' 'instructional design collaboration,' and 'emotional intelligence' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple job boards, tailor your resume for ATS optimization, and identify relevant LinkedIn contacts to network with, allowing you to focus your time on interview preparation and skill enhancement.
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