Job summary
Job post source
This job is directly from Metropolitan State University of Denver
Job overview
The Service Desk Specialist provides first-response technical support to students, faculty, and staff, promoting a service-oriented culture and advocating for student success.
Responsibilities and impact
Daily responsibilities include troubleshooting IT issues, maintaining a ticket caseload, mentoring student employees, and documenting technical solutions for the knowledge base.
Compensation and benefits
The anticipated salary range is $45,300 - $56,700, with a comprehensive benefits package including medical, vision, dental, and tuition reimbursement.
Experience and skills
Required qualifications include experience in customer service within IT, troubleshooting Windows and Mac OS, with preferred qualifications in enterprise ticketing systems and higher education IT experience.
Career development
Opportunities for professional growth include mentoring student employees and participating in division-wide projects.
Work environment and culture
The university values diversity, equity, and inclusion, fostering a culture of belonging for all community members.
Company information
Metropolitan State University of Denver is a designated Hispanic Serving Institution located in downtown Denver, serving a diverse student population with a commitment to access-oriented education.
Team overview
The Service Desk team collaborates closely with various IT teams to enhance understanding and relationships across departments.
Job location and travel
This is a hybrid position requiring on-site presence 3 days a week in Denver, Colorado.
Application process
To apply, submit a resume and cover letter detailing relevant experiences through the MSU Denver Workday profile, with applications open until filled.
Unique job features
This role offers unique opportunities for mentoring and professional development within a diverse university environment.
Company overview
Metropolitan State University of Denver (MSU Denver) is a public university located in Denver, Colorado, offering a wide range of undergraduate and graduate programs across various fields such as business, education, health, and the arts. The university generates revenue through tuition fees, state funding, grants, and partnerships with local industries. Established in 1965, MSU Denver has a strong commitment to providing accessible, high-quality education and has grown significantly over the years, becoming a key institution in the region known for its diverse student body and community engagement initiatives.
How to land this job
Tailor your resume to highlight your customer service experience in IT, specifically mentioning your familiarity with systems like Office 365, Canvas, and troubleshooting for Windows and Mac OS.
Emphasize your ability to maintain a caseload of IT tickets, perform diagnostics, and troubleshoot network issues, as these are key responsibilities of the Service Desk Specialist role.
Apply through multiple channels, including the Metropolitan State University of Denver corporate site and LinkedIn, to maximize your chances of being noticed for the position.
Connect with current employees in the IT Services division at MSU Denver on LinkedIn to gain insights about the role; potential ice breakers could include asking about their experiences with specific tools mentioned in the job description or expressing interest in their mentorship opportunities.
Optimize your resume for ATS by including specific keywords from the job description such as 'technical support', 'customer service', and 'network troubleshooting' to ensure it passes through initial screenings.
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