Job summary
Job overview
The Member Solutions Specialist at Credit Union of Colorado is responsible for managing past due loan accounts and ensuring effective communication with members to resolve financial issues.
Responsibilities and impact
Daily responsibilities include contacting members with overdue loans, arranging payment schedules, performing financial counseling, preparing reports, and ensuring compliance with relevant laws and regulations.
Compensation and benefits
The salary range for this position is $48,300 to $58,000, with a pay-for-performance compensation program and a competitive benefits package.
Experience and skills
Candidates should have an associate degree or equivalent experience, knowledge of collection procedures, and proficiency in Microsoft Office, particularly Excel and Word.
Career development
Opportunities for professional growth may include advancing within the Member Solutions team and gaining expertise in credit union operations.
Work environment and culture
The company values member trust and loyalty, fostering a culture of cooperation, teamwork, and innovation.
Company information
Credit Union of Colorado is dedicated to providing financial services to its members, focusing on trust and community engagement.
Team overview
The team dynamics emphasize collaboration and support, with a focus on achieving the best outcomes for members.
Job location and travel
The position is hybrid, allowing for both remote work and occasional visits to credit union locations as needed.
Application process
Interested candidates should visit the Credit Union of Colorado careers page for application instructions and deadlines.
Unique job features
This role offers unique opportunities to engage directly with members and contribute to their financial well-being.
Company overview
Credit Union of Colorado is a member-owned financial cooperative offering a range of banking services including savings and checking accounts, loans, credit cards, and investment options. They generate revenue primarily through interest on loans and fees for various financial services. Founded in 1934, the credit union has a long history of serving the financial needs of its members, emphasizing community involvement and financial education. Their commitment to customer service and community support distinguishes them in the financial sector.
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