Job summary
Job post source
This job is directly from Global Payments Inc.
Job overview
The Client Advocate role focuses on delivering exceptional client experiences and fostering long-term relationships to enhance client success and drive positive business outcomes for Global Payments Integrated.
Responsibilities and impact
Daily responsibilities include proactively engaging with clients, resolving issues, managing pricing reviews, and supporting high-profile clients while maintaining strong relationships and addressing escalations.
Compensation and benefits
Global Payments offers a comprehensive benefits package including medical, dental, vision care, paid time off, retirement options, and charitable gift matching programs.
Experience and skills
Candidates should have at least 1 year of customer service experience, strong organizational skills, and the ability to communicate effectively, with a preference for those with a Bachelor's degree and experience in the credit card industry.
Company information
Global Payments Inc. is a leading provider of payment technology services, known for its commitment to client success and innovative solutions in the payment processing industry.
Company overview
Global Payments is a leading worldwide provider of payment technology and software solutions. They facilitate electronic transactions for merchants, financial institutions, and consumers, making money through transaction fees, software sales, and value-added services. Founded in 1967, the company has grown through strategic acquisitions and partnerships, including a significant merger with TSYS in 2019, enhancing its capabilities in integrated payments and software solutions.
How to land this job
Position your resume to showcase your customer service experience, emphasizing your ability to engage with clients proactively and manage relationships effectively, as these are vital for the Client Advocate role at Global Payments Inc.
Highlight your strong organizational and analytical skills, as well as your experience with CRM tools such as Salesforce and Netsuite, to demonstrate your capability in handling high-volume client interactions and support functions.
Apply through multiple platforms including the Global Payments corporate website and LinkedIn to maximize your application visibility and opportunities for this position.
Connect with individuals in the Client Advocacy division at Global Payments Inc. on LinkedIn to express your interest in the role, using ice breakers like asking for insights on their experiences or discussing recent industry trends.
Optimize your resume for ATS systems by incorporating relevant keywords from the job description, such as 'client advocacy,' 'relationship management,' and 'problem-solving skills,' to enhance your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and your networking efforts are organized, allowing you to focus more on preparing for interviews and less on administrative tasks.
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