Job summary
Job post source
This job is directly from Ketjen Corporation
Job overview
The IT Technician role at Ketjen Corporation involves providing IT support and managing technology services to ensure smooth operations at the Bayport, TX site, contributing to the company's innovation and service excellence.
Responsibilities and impact
The IT Technician will manage support tickets, set up and maintain workstations and peripherals, perform PC imaging, support onboarding, resolve IT issues, install software, provide user training, update inventory, manage upgrades, support audio/video equipment, update documentation, handle IT crises, adhere to corporate IT policies, and follow project management methodologies.
Compensation and benefits
The position offers competitive compensation and a comprehensive benefits package along with resources for professional and personal support.
Experience and skills
Candidates need proven IT support experience with 2+ years in helpdesk operations, strong troubleshooting, documentation, communication skills, ability to work independently, knowledge of Office 365, Windows environments, video/audio conferencing, basic networking, and IT security as a plus.
Work environment and culture
Ketjen promotes innovation, collaboration, and a fast-paced environment where employees can make meaningful contributions and grow professionally.
Company information
Ketjen Corporation is a provider of advanced catalyst solutions in petrochemical, refining, and specialty chemicals industries and is a wholly owned subsidiary of Albemarle Corporation.
Job location and travel
The job is located at Ketjen's Bayport, TX site with on-site responsibilities for IT support and equipment management.
Application process
Applicants are encouraged to apply directly; unsolicited third-party resumes are not accepted.
Unique job features
The role includes unique responsibilities such as managing global service desk processes, supporting critical industries, and being a key player in IT crisis management and digital tool training.
Company overview
Ketjen Corporation, a wholly owned subsidiary of Albemarle Corporation (NYSE: ALB), is headquartered in Houston, Texas. The company specializes in providing advanced catalyst solutions to the petrochemical, refining, and specialty chemical industries. Ketjen operates globally, serving customers through three main divisions and leveraging its engineering expertise to deliver custom solutions. The company emphasizes sustainability, drawing on Albemarle's principles and practices. Established as a distinct brand, Ketjen continues to innovate in areas such as Fluid Catalytic Cracking (FCC) and hydro-processing catalysts.
How to land this job
Tailor your resume to highlight your IT support experience, especially in helpdesk operations, troubleshooting, and managing IT service requests as described in the job description for Ketjen Corporation.
Emphasize your skills with Office 365, Outlook, Teams, Windows PC/Server environments, and your experience with video/audio conferencing tools and basic networking knowledge.
Apply through multiple channels including Ketjen Corporation’s official corporate careers site and LinkedIn to maximize your chances of getting noticed for the IT Technician role.
Connect with current employees in the IT or technical support division at Ketjen Corporation on LinkedIn; start conversations by asking about their experience with the Ask Now ticketing system or how they manage IT operational crises to break the ice.
Optimize your resume for ATS by incorporating keywords such as 'IT helpdesk,' 'PC imaging,' 'IT onboarding,' 'IT Change Management,' and 'service desk SLAs' from the job description to ensure your resume passes automated screenings.
Leverage Jennie Johnson’s Power Apply feature to automate tailored applications, identify multiple application portals, and discover LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and developing your skills.
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