Job summary
Job post source
This job is directly from Meriplex
Job overview
The Systems Analyst role at Meriplex is essential for the Technical Assistance Center, focusing on resolving Level 1 end user issues and ensuring exemplary customer service.
Responsibilities and impact
Daily responsibilities include delivering workstation support, troubleshooting network connectivity, administering incident responses, and providing application support while adhering to SOPs.
Experience and skills
Candidates should have basic knowledge of Microsoft 365, TCP/IP, and command line, with preferred certifications like A+, Network+, and Azure support.
Company information
Meriplex is a communications and solutions provider focused on delivering technical support and services.
Team overview
The Systems Analyst will be part of the 24/7 Technical Assistance Center team, collaborating with team members to resolve customer issues.
Company overview
Meriplex is a managed IT and cybersecurity solutions provider that specializes in delivering innovative technology and telecommunication services to businesses. They generate revenue by offering a range of services, including managed IT services, cybersecurity solutions, cloud computing, and network infrastructure management. Founded in 2001, Meriplex has grown through strategic acquisitions and partnerships, positioning itself as a leader in the IT services industry. Their focus on customer-centric solutions and cutting-edge technology helps businesses enhance operational efficiency and security.
How to land this job
Tailor your resume to emphasize your experience in delivering exemplary customer service and your ability to troubleshoot a wide array of end-user issues, including desktop diagnostics and application support.
Highlight your familiarity with ticketing systems and your adherence to SOPs for resolving technical issues, as these are crucial for the Systems Analyst role at Meriplex.
Apply through multiple platforms including Meriplex's corporate site and LinkedIn to maximize your chances of being noticed for this position.
Connect with individuals in the Technical Assistance Center at Meriplex on LinkedIn to gather insights about the role and the team's dynamics; you can start with ice breakers like asking about their favorite part of working at Meriplex or recent projects they've enjoyed.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'Azure support,' 'TCP/IP troubleshooting,' and 'customer service,' to ensure it passes through initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, find the best application channels, and identify valuable LinkedIn connections, allowing you to focus more on your job search.
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