Job summary
Job post source
This job is directly from ForgeFit
Job overview
The Remote Customer Service Specialist at ForgeFit ensures a smooth and positive customer experience by managing inquiries and resolving issues related to fitness equipment orders and services.
Responsibilities and impact
The role involves responding to customer inquiries via phone, email, and chat, assisting with orders and product details, collaborating with internal teams to resolve issues, maintaining accurate CRM records, and proactively following up to ensure customer satisfaction.
Compensation and benefits
The position offers competitive hourly pay based on experience, comprehensive benefits including health, dental, vision, 401k, paid time off, and 100% remote work with a supportive team.
Experience and skills
Candidates should have at least 1 year of customer service or client-facing experience, strong communication and problem-solving skills, organizational ability, CRM proficiency, and a positive attitude; fitness interest or gym equipment familiarity is a plus.
Career development
ForgeFit provides ongoing training and opportunities for career growth within a collaborative and supportive remote work environment.
Work environment and culture
The company culture is collaborative, supportive, and focused on helping customers while working remotely in a positive environment.
Company information
ForgeFit supplies premium fitness equipment nationwide to gyms and training facilities, emphasizing reliable products and exceptional service backed by a 100% Performance Guarantee.
Team overview
The candidate will join a remote, collaborative customer service team dedicated to supporting fitness professionals across the country.
Job location and travel
This is a full-time remote position based in the U.S., allowing work from home with no specified travel requirements.
Unique job features
The job offers the unique opportunity to work fully remote while supporting a trusted fitness brand with a strong impact in the industry.
Company overview
ForgeFit is a fitness technology company that specializes in providing digital platforms and solutions for gyms, trainers, and fitness enthusiasts, focusing on interactive workout experiences and performance tracking. The company generates revenue through subscription-based services, licensing its software to fitness centers, and offering premium features for individual users. Founded to bridge the gap between traditional fitness routines and modern technology, ForgeFit has developed partnerships with major gym chains and equipment manufacturers to expand its reach. Its platform integrates with wearable devices and offers personalized training programs, making it a key player in the evolving fitness tech landscape. Candidates should note ForgeFit’s emphasis on innovation, user engagement, and collaboration within the health and wellness industry.
How to land this job
Tailor your resume to highlight your customer service experience, emphasizing your ability to handle inquiries via phone, email, and chat, and your skill in resolving issues efficiently and professionally.
Focus on showcasing your communication skills, problem-solving abilities, and experience with CRM or support tools, as these are key for the Remote Customer Service Specialist role at ForgeFit.
Apply through multiple platforms including ForgeFit's corporate careers page, LinkedIn, and other job boards where the position is listed to maximize your chances of being noticed.
Connect on LinkedIn with current ForgeFit customer service or support team members; start conversations by commenting on recent company news, asking about their experience working remotely, or expressing enthusiasm for ForgeFit's mission to support fitness professionals.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'CRM,' 'problem-solving,' 'remote work,' and 'fitness equipment,' ensuring your resume passes initial automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and follow-ups.
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