Job summary
Job post source
This job is directly from Landmark Properties, Inc.
Job overview
The Technical Support Specialist at Landmark Properties, Inc. provides essential IT help desk support to ensure client satisfaction and smooth operation of technology within the company.
Responsibilities and impact
The role involves serving as the first contact for technical support, troubleshooting issues remotely, documenting work, guiding customers through problem resolution, escalating unresolved issues, reviewing CCTV footage for security incidents, and suggesting procedural improvements.
Experience and skills
Candidates should have a High School Diploma or GED, with a Bachelor's in IT or related field preferred, 1+ years of customer service experience, familiarity with office automation and remote-control tools, and strong communication skills.
Work environment and culture
The company promotes an inclusive environment and values diversity, with a moderate noise work environment and reasonable accommodations for disabilities.
Company information
Landmark Properties, Inc. is committed to equal opportunity employment and fostering a diverse workplace.
Unique job features
The job includes unique responsibilities such as reviewing CCTV footage for security incidents, which is not typical for all IT help desk roles.
Company overview
Landmark Properties is a leading real estate development and management firm specializing in high-quality student housing communities across the United States. They generate revenue through property development, leasing, and management services, focusing on creating premium living experiences for students. Founded in 2004, the company has grown significantly, becoming a key player in the student housing market with a portfolio that includes flagship properties like The Standard and The Retreat. Landmark Properties is known for its innovative design, strategic locations near major universities, and commitment to sustainability and community engagement.
How to land this job
Position your resume to highlight your experience in technical support and customer service, focusing on your ability to troubleshoot and resolve issues remotely and in person, as this aligns with the primary responsibilities at Landmark Properties, Inc.
Emphasize your familiarity with office automation products, remote-control tools, and your capacity to communicate technical information clearly and patiently, showcasing your customer-oriented approach and problem-solving skills.
Apply through multiple channels including Landmark Properties' corporate career site and LinkedIn to maximize your application's visibility and ensure your resume reaches the right hiring managers.
Connect with current IT Help Desk or Student Housing Technologies team members at Landmark Properties on LinkedIn; use ice breakers like commenting on recent company projects, asking about their experiences with the IT Help Desk, or inquiring about the team culture to build rapport.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'remote troubleshooting,' 'customer service,' 'IT products,' and 'documentation,' ensuring your resume passes initial automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume for ATS, and identify LinkedIn connections in the relevant division, freeing you to focus on preparing for interviews and networking effectively.
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