Job summary
Job post source
This job is directly from SoftWriters
Job overview
The Application Support Analyst at SoftWriters is responsible for providing expert technical support to clients and troubleshooting complex software issues, ensuring a high-quality customer experience.
Responsibilities and impact
Daily responsibilities include providing customer-focused product support, troubleshooting software problems, documenting issues, collaborating with clients and internal teams, and participating in on-call support.
Experience and skills
Candidates should have a bachelor's degree or equivalent experience, strong problem-solving skills, technical aptitude, and excellent communication abilities; preferred qualifications include experience with CRMs and SQL.
Work environment and culture
SoftWriters fosters a collaborative and innovative work environment, emphasizing ethical conduct and personal growth.
Company information
SoftWriters is the leading provider of long-term care pharmacy software, dedicated to empowering pharmacies to deliver exceptional patient care and recognized as a Top Workplace in Pittsburgh for five consecutive years.
Company overview
SoftWriters is a leading provider of software solutions specifically tailored for the long-term care pharmacy industry. They develop and sell products like FrameworkLTC, a comprehensive pharmacy management system that streamlines operations, improves accuracy, and enhances patient care. Founded in 1998, SoftWriters has grown by focusing on innovation and customer service, earning a strong reputation in the healthcare technology sector. Their revenue primarily comes from software licensing, subscriptions, and related services. Understanding their commitment to improving pharmacy workflows and patient outcomes is crucial for any potential candidate.
How to land this job
Position your resume to highlight your technical support experience and problem-solving skills, particularly in software application troubleshooting, as these are critical for the Application Support Analyst role at SoftWriters.
Emphasize your ability to provide exceptional customer service, your experience with SQL (MSSQL), and your collaborative approach to resolving technical issues, as these align with the job responsibilities.
Apply through multiple platforms, including SoftWriters' corporate site and LinkedIn, to maximize your exposure and increase your chances of being noticed for this role.
Connect with individuals in the support division at SoftWriters on LinkedIn to gather insights about the position; potential ice breakers could include asking about their experience at SoftWriters or their thoughts on the company's culture.
Optimize your resume for ATS by incorporating relevant keywords from the job description such as 'troubleshooting,' 'customer support,' 'SQL,' and 'technical issues' to ensure it passes initial screenings.
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