Job summary
Job post source
This job is directly from InfiCare Inc.
Job overview
The IT Help Desk Support role at InfiCare Inc. involves providing technical support in a customer-facing capacity, ensuring efficient resolution of issues to maintain smooth operations.
Responsibilities and impact
The candidate will handle technical support requests using platforms like Salesforce and Jira, communicate effectively with users, troubleshoot issues, and adapt to a fast-paced, high-volume environment while taking ownership of support tasks.
Experience and skills
Required experience includes customer-facing technical support or contact center roles, knowledge of CRM/ticketing platforms such as Salesforce and Jira, strong communication and troubleshooting skills, and the ability to work in a fast-paced environment. Preferred qualifications include experience with government or public-sector support, familiarity with ITIL/SLAs/service desk processes, and flexibility in engagement models.
Company overview
InfiCare Inc. is a technology solutions provider specializing in IT staffing, healthcare IT, and digital transformation services. They generate revenue by offering staffing solutions, managed IT services, and consulting to various industries, including healthcare, finance, and government sectors. Founded in 2001, InfiCare has grown to become a trusted partner for many organizations by delivering tailored solutions that enhance operational efficiency and drive innovation. Their commitment to quality and customer satisfaction has established them as a reputable player in the tech industry.
How to land this job
Position your resume to highlight experience in customer-facing technical support or contact center roles, emphasizing your communication, active listening, and troubleshooting skills to match the job's core requirements at InfiCare Inc.
Focus on your familiarity or willingness to quickly learn Salesforce, Jira, or similar CRM/ticketing platforms, as this is essential and training support is available, showing adaptability.
Emphasize your ability to thrive in fast-paced, high-volume environments and demonstrate a strong ownership mindset, which aligns with InfiCare's dynamic support demands.
Apply through multiple channels including InfiCare Inc.'s corporate career site and LinkedIn to maximize your visibility and application reach for the IT Help Desk Support role.
Connect with current employees in the IT support or customer service divisions at InfiCare on LinkedIn; start conversations by referencing recent company news, asking about team culture, or inquiring about how they handle high-volume support challenges as ice breakers.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer-facing technical support,' 'Salesforce,' 'Jira,' 'ITIL,' 'SLAs,' and 'service desk processes' to ensure your resume passes automated screenings effectively.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, identify the best application sites, and find LinkedIn contacts to network with, saving you time and increasing your chances of landing the job at InfiCare Inc.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.