Job summary
Job post source
This job is directly from HighRes Biosolutions
Job overview
The Field Services Engineer at HighRes Biosolutions supports laboratory automation platforms by installing, maintaining, and repairing hardware at customer sites, ensuring successful adoption and use of the company's products.
Responsibilities and impact
The engineer troubleshoots and repairs devices, deploys and calibrates robotic systems, responds to customer support requests, documents issues, collaborates on system updates, trains customers, develops customer relationships, authors service documentation, mentors junior engineers, completes ongoing training, coordinates with third-party manufacturers, and manages service inventory.
Experience and skills
Candidates should have a Mechanical or Electrical Engineering degree or equivalent apprenticeship, at least 4 years of field service or customer-facing support experience preferably in laboratory or industrial automation, robotics, or instrumentation, with strong troubleshooting, communication, and customer service skills; HVAC, control software, and programming experience are advantages; a valid driver's license and ability to travel are required.
Career development
The role offers opportunities for ongoing technical and professional training and development, mentoring junior engineers, and expanding service skills.
Company information
HighRes Biosolutions specializes in laboratory automation platforms and products, focusing on customer-centric service and technical support to drive customer success.
Team overview
The engineer will work embedded at a customer site in Pennsylvania, collaborating with Automation Support Engineers, Field Application Specialists, and an Account Manager.
Job location and travel
The position is based at Johnson & Johnson Spring House, PA, with occasional travel to the company headquarters near Boston.
Unique job features
The job involves working embedded at a major customer site, providing hands-on technical service and training on advanced laboratory automation systems, with a focus on customer engagement and success.
Company overview
HighRes Biosolutions specializes in designing and manufacturing innovative robotic systems and laboratory automation solutions for the life sciences industry. They generate revenue by providing advanced automation platforms that streamline research workflows, enhance productivity, and ensure precision in scientific experiments. Founded in 2004, the company has a history of pioneering modular and flexible automation technologies, which have become integral to pharmaceutical, biotech, and academic research laboratories worldwide. HighRes Biosolutions is known for its commitment to innovation and customer-centric solutions, making it a key player in laboratory automation.
How to land this job
Tailor your resume to highlight your experience in troubleshooting, repairing, and maintaining laboratory automation platforms, emphasizing any direct field service or customer-facing support roles you have held.
Showcase your technical skills related to robotic system deployment, calibration, and your ability to provide rapid customer support, including documentation and communication skills.
Apply through multiple channels such as HighRes Biosolutions' corporate careers page and LinkedIn to maximize your visibility for the Field Services Engineer role.
Connect with current Field Services Engineers or Automation Support Engineers at HighRes Biosolutions on LinkedIn; use ice breakers like commenting on recent product launches or asking about their experience working with the laboratory automation platforms.
Optimize your resume for ATS by incorporating keywords from the job description such as 'laboratory automation,' 'robotic systems,' 'troubleshooting,' 'customer support,' and 'technical documentation' to ensure it passes initial screening.
Use Jennie Johnson's Power Apply feature to automate tailored applications, identify multiple application portals, and find LinkedIn contacts to message, freeing you to focus on preparing for interviews and networking.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.