Job summary
Job post source
This job is directly from Rotech Healthcare
Job overview
The Medical Equipment Customer Service Representative is responsible for managing patient information and communication regarding durable medical equipment and respiratory products, ensuring efficient service and reimbursement processes.
Responsibilities and impact
Daily tasks include updating patient information, communicating with clients and referral sources, processing paperwork for billing, and providing technical assistance to customers while maintaining compliance with company standards.
Compensation and benefits
Benefits include 401k, medical, dental, vision insurance, life insurance, disability, generous paid time off, employee discounts, recognition programs, and potential bonuses.
Experience and skills
A high school diploma is required, with preferred experience in medical equipment, billing practices, and administrative record management, along with strong communication and organizational skills.
Company information
Rotech Healthcare specializes in providing durable medical equipment and respiratory products, focusing on patient services and third-party reimbursement.
Company overview
Rotech Healthcare is a leading provider of home medical equipment and services, specializing in respiratory and sleep apnea treatment. They generate revenue through the sale and rental of medical equipment, as well as offering related services such as patient education and equipment maintenance. Founded in 1981, Rotech has grown significantly through acquisitions and now operates a vast network of locations across the United States, ensuring comprehensive patient care and support.
How to land this job
Position your resume to highlight your customer service experience, particularly in medical equipment or healthcare settings, as this is central to the role at Rotech Healthcare.
Emphasize your ability to communicate effectively both verbally and in writing, as well as your experience with patient intake processes and handling sensitive information.
Apply through multiple platforms, including Rotech Healthcare's corporate site and LinkedIn, to maximize your chances of being noticed for this position.
Connect with individuals in the customer service division at Rotech Healthcare on LinkedIn to gather insights about the role; potential ice breakers could include asking about their experiences at Rotech or mentioning a specific aspect of the job that interests you.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'medical equipment,' and 'billing practices' to ensure it passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, allowing you to focus your time on preparing for interviews and networking rather than on repetitive application tasks.
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