Job summary
Job post source
This job is directly from CrowdStrike
Job overview
The Sr. Technical Support Engineer at CrowdStrike provides expert technical support to customers, ensuring effective integration, deployment, and maintenance of CrowdStrike's cybersecurity services.
Responsibilities and impact
The engineer will troubleshoot and resolve customer issues, escalate priority problems, document bugs, create troubleshooting documentation, and enhance support processes to improve customer satisfaction.
Compensation and benefits
The position offers a base salary range of $80,000 to $145,000 per year, plus variable/incentive compensation, equity, comprehensive health and wellness programs, paid leave, and professional development opportunities.
Experience and skills
Candidates need 3+ years in customer or technical support roles, strong Windows environment knowledge, excellent communication skills, and the ability to work independently; preferred skills include kernel-level security support, hybrid environments, Linux troubleshooting, and certifications like MCP.
Career development
CrowdStrike provides professional development opportunities for all employees regardless of level or role, supporting career growth and learning.
Work environment and culture
CrowdStrike fosters a flexible, remote-friendly work culture focused on innovation, customer commitment, and inclusivity, with a vibrant office culture and employee networks.
Company information
CrowdStrike is a global cybersecurity leader founded in 2011, known for its AI-native platform that protects organizations across industries from breaches.
Job location and travel
This is a remote position, offering flexibility in work location.
Application process
Applicants should submit their applications before the closing date of September 15, 2025, and can request accommodations if needed by contacting recruiting@crowdstrike.com.
Unique job features
The role involves working with advanced cybersecurity technologies and offers the chance to contribute to innovative support processes and customer success in a leading security company.
Company overview
CrowdStrike is a leading cybersecurity technology company specializing in endpoint protection, threat intelligence, and cyberattack response services. They make money through subscriptions to their Falcon platform, which provides cloud-delivered protection and AI-driven threat detection. Founded in 2011, CrowdStrike gained prominence by identifying the perpetrators behind the 2016 Democratic National Committee cyberattacks. Their innovative approach and rapid growth have positioned them as a key player in the cybersecurity industry.
How to land this job
Position your resume to highlight your 3+ years of experience in technical or customer support roles, emphasizing your expertise with Windows environments and troubleshooting operating systems and network issues.
Focus on showcasing your problem-solving skills, ability to handle escalations, and your strong communication abilities across multiple formats, as these are key for the Sr. Technical Support Engineer role at CrowdStrike.
Apply to the position via multiple channels including CrowdStrike's official careers page and LinkedIn to maximize your chances of getting noticed by recruiters.
Connect with current CrowdStrike employees in the technical support or cybersecurity divisions on LinkedIn; use ice breakers such as commenting on recent CrowdStrike product innovations or asking about their experience working remotely in the cybersecurity field.
Optimize your resume for ATS by incorporating keywords from the job description like 'technical support,' 'Windows troubleshooting,' 'customer escalations,' 'kernel level security,' and 'network diagnostics' to increase your resume's visibility.
Leverage Jennie Johnson's Power Apply feature to automate applying through various platforms, tailor your resume for ATS compatibility, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and skill enhancement.
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