Worldwide Flight Services (WFS)

Passenger Services Supervisor | Full-Time

NEWARK, NJPosted 19 days ago

Job summary

  • Job post source

    This job is directly from Worldwide Flight Services (WFS)

  • Job overview

    The Passenger Services Supervisor at WFS oversees airport passenger service operations ensuring compliance with policies and safety while maintaining high-quality service and staff performance.

  • Responsibilities and impact

    The role involves supervising passenger service operations, ensuring compliance with rules and safety standards, monitoring staff performance, providing training, maintaining customer satisfaction, safety, security, and fair employee relations.

  • Compensation and benefits

    The position offers $24.75 per hour, access to DailyPay for early pay, on-the-spot awards, multiple medical insurance options, travel discounts, wellness programs, and a 401k plan with company match.

  • Experience and skills

    Requirements include an associate's degree or equivalent experience, ability to work rotating shifts, proficiency in English, basic math skills, report writing, and cognitive skills for prioritization; preferred skills include problem-solving, data analysis, and effective public speaking.

  • Career development

    WFS offers opportunities for internal mobility and transfers, supporting career growth and skill development within the company.

  • Work environment and culture

    The company promotes a respectful, fair, and inclusive work environment with a focus on safety, employee recognition, and wellness.

  • Company information

    Worldwide Flight Services is a global leader in ground handling with over 22,200 employees across 170 locations in 22 countries, providing aviation cargo, passenger, and ramp services.

  • Job location and travel

    The job is located at airport locations served by WFS, involving work in high noise environments with physical demands such as lifting up to 70 pounds and working rotating shifts including weekends and holidays.

  • Unique job features

    The job features access to early pay via DailyPay, employee recognition programs, wellness initiatives, and travel and shopping discounts as unique perks.

Company overview

Worldwide Flight Services (WFS) is a global leader in air cargo handling and ground services, providing comprehensive logistics solutions to airlines and airports. They generate revenue through a diverse range of services, including cargo handling, passenger services, ramp services, and technical support. Founded in 1984, WFS has grown significantly through strategic acquisitions and partnerships, establishing a presence in over 160 locations across more than 20 countries. Their commitment to safety, efficiency, and innovation has made them a trusted partner in the aviation industry.

How to land this job

  • Tailor your resume to highlight supervisory experience in passenger service operations, emphasizing your ability to manage staff performance, training, and compliance with safety and company policies at airports.

  • Showcase skills in customer satisfaction, employee relations, and maintaining a respectful work environment, as these are key responsibilities for the Passenger Services Supervisor role at WFS.

  • Apply through multiple platforms including Worldwide Flight Services' official corporate careers page and LinkedIn to maximize your visibility and application reach for this position.

  • Connect on LinkedIn with current WFS employees in the passenger services or airport operations divisions; use ice breakers like asking about their experience working with diverse teams or how WFS supports employee growth and safety standards.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'passenger service operations,' 'staff supervision,' 'safety compliance,' 'training and development,' and 'customer satisfaction' to ensure your resume passes automated screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate applying through multiple channels, tailor your resume for ATS, and identify LinkedIn connections to network with, allowing you to focus your time on preparing for interviews and enhancing your skills.

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