Job summary
Job post source
This job is directly from TheraDriver
Job overview
The Technical Program Manager at TheraDriver leads technical project management for software implementations, managing client onboarding, training, and account management to optimize autism care clinic operations.
Responsibilities and impact
The role involves managing software implementation projects, onboarding and training clients, resolving technical issues, leading client discovery, creating launch plans, managing client relationships, conducting root cause analysis, and overseeing account health and risk management.
Experience and skills
Candidates should have experience in customer experience or account management, strong technical ability to understand and explain software, excellent communication and interpersonal skills, attention to detail, and a coach mindset with patience and empathy. Being East coast-based and fully remote is required.
Career development
The role offers opportunities to take on key business initiatives under executive leadership and grow within a fast-growing company in the autism care industry.
Work environment and culture
TheraDriver emphasizes a mission-driven, fast-paced, and autonomous work environment focused on revolutionizing autism care with technology and exceptional client service.
Company information
TheraDriver is a San Francisco-based company focused on revolutionizing autism care through AI-enabled technology and services to optimize clinical operations and improve client outcomes.
Job location and travel
This is a fully remote position based in the East Coast (EST Time Zone) with clinic hours starting as early as 7am EST.
Unique job features
The role uniquely combines technical project management with client relationship management in a mission-driven company focused on autism care, offering the chance to deeply impact client success and product development.
Company overview
TheraDriver is a San Francisco-based private company founded in 2023 that develops AI-enabled software solutions for Applied Behavior Analysis (ABA) clinics and autism care providers. The company offers a B2B SaaS platform featuring tools for scheduling, care operations, behavior technician (RBT) training, virtual parent coaching, and family care group management, with integrations to popular ABA software like Central Reach and ReThink. TheraDriver’s revenue model centers on selling its software and services to behavioral health clinics and professionals, aiming to improve team productivity and streamline clinic operations. The founding team includes CEO Malavica Sridhar, Chief Clinical Officer Mareiko Au, and COO Kimberly Hall, and the company has raised early-stage venture capital, including a $1.77 million round. TheraDriver was inspired by personal connections to autism and is focused on supporting both clinics and families in delivering and coordinating autism care.
How to land this job
Position your resume to highlight your technical project management skills, specifically your experience managing software implementations and onboarding clients, as these are central to the role at TheraDriver.
Emphasize your ability to bridge technical and business teams effectively, showcase account management experience, client training, and your capacity to build strong client relationships with a coach-like approach.
Apply through multiple platforms such as TheraDriver's corporate career page, LinkedIn, and other job boards where this role is posted to maximize your application visibility.
Connect with current employees in the Customer Success or Technical Program Management divisions at TheraDriver on LinkedIn; use ice breakers like commenting on TheraDriver’s mission to revolutionize autism care or asking about their experience managing client relationships in a remote setting.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical project management,' 'software implementation,' 'client onboarding,' 'account management,' 'risk management,' and 'business analytics' to ensure your resume passes initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple channels, identify relevant LinkedIn contacts for networking, and optimize your resume for ATS, allowing you to focus your time on preparing for interviews and building relationships.
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