Job summary
Job post source
This job is directly from USAA
Job overview
The Auto Appraiser role at USAA involves evaluating and appraising vehicle damage claims remotely for members in the Southeast US, ensuring accuracy and compliance with regulations while delivering excellent member service.
Responsibilities and impact
The appraiser will investigate and negotiate vehicle damage claims, communicate with insured members and vendors, review damages for subrogation and fraud, maintain claim documentation, manage repair plans, support catastrophe responses, and ensure compliance with risk policies.
Compensation and benefits
The salary range is $57,970 to $103,870, with pay incentives based on performance. Benefits include comprehensive medical, dental, vision plans, 401(k), pension, life insurance, parental benefits, paid time off, volunteer hours, and wellness programs.
Experience and skills
Requires a high school diploma or GED, at least 1 year of auto appraising experience, knowledge of P&C insurance policies, estimating platforms like CCC, and obtaining an insurance adjuster license within 90 days. Preferred is 2 years of auto physical damage appraiser experience.
Career development
USAA offers career path planning and continuing education to support professional growth and development.
Work environment and culture
USAA values honesty, integrity, loyalty, and service, fostering a supportive environment focused on empowering military community members and their families.
Company information
USAA is a financial services company dedicated to serving the military community with competitive products and trusted advice, emphasizing strong core values and member service.
Job location and travel
Remote position for candidates living in North Carolina, South Carolina, Georgia, or Florida, with occasional travel for inspections and potential catastrophe deployments.
Application process
Applications are accepted on an ongoing basis until the position is filled, encouraging candidates to apply promptly upon viewing the posting.
Unique job features
The role uses digital tools for remote appraisal and requires occasional face-to-face interactions and potential on-call and CAT deployment work, distinguishing it with a flexible remote work model and service to military members.
Company overview
USAA (United Services Automobile Association) provides insurance, banking, and financial services primarily to military members and their families. Founded in 1922 by a group of Army officers to insure each other's vehicles, USAA has grown into a Fortune 500 company known for its customer service and financial strength. The company generates revenue through premiums, investment income, and fees for banking and financial services. USAA's commitment to serving military personnel and their families remains a core aspect of its operations and culture.
How to land this job
Tailor your resume to highlight your experience in auto appraising, especially your proficiency with digital estimating tools like CCC and your knowledge of P&C insurance policies and claim appraisal processes.
Emphasize your ability to manage claims efficiently, communicate proactively with members and third parties, and handle investigations and negotiations within regulatory guidelines.
Apply through multiple platforms including USAA's official careers site and LinkedIn to maximize your application visibility for the Auto Appraiser role.
Connect with current USAA employees in the claims or auto appraisal divisions on LinkedIn; use ice breakers such as asking about their experience working remotely in the Southeast region or inquiring about how USAA supports career growth in claims roles.
Optimize your resume for ATS by including keywords from the job description like 'auto appraiser,' 'CCC estimating platform,' 'P&C insurance,' 'claim investigation,' and 'state regulations' to improve your chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume with relevant keywords, and identify LinkedIn connections to network with, allowing you to focus on preparing for interviews and further career development.
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