Job summary
Job post source
This job is directly from The Muse New York
Job overview
The Operations Manager at The Muse New York is responsible for planning and directing operations to enhance productivity and efficiency within the hotel.
Responsibilities and impact
Daily responsibilities include managing the Front Office operation, supporting various hotel departments, ensuring cleanliness and functionality of public areas, handling guest requests and complaints, managing employee payroll, and participating in management coverage as needed.
Experience and skills
Candidates should have at least 5 years of progressive experience in a hotel or related field, with previous supervisory responsibilities and proficiency in relevant software.
Company information
Highgate Hotels is a premier real estate investment and hospitality management company with a significant presence in U.S. gateway markets and a portfolio exceeding $20B in asset value.
Job location and travel
The position is located at The Muse New York, NY, with responsibilities that may require long hours and various operational coverage.
Company overview
The Muse is a career platform based in New York that connects job seekers with companies and provides resources to help individuals navigate their career paths. Founded in 2011 by Kathryn Minshew, Alexandra Cavoulacos, and Melissa McCreery, The Muse offers a variety of services including job listings, company profiles, career advice articles, and coaching services. The company generates revenue through partnerships with employers who pay to showcase their company culture and job openings on the platform. The Muse has been recognized for its innovative approach to career development, emphasizing transparency and fit between employers and potential employees.
How to land this job
Tailor your resume to emphasize your experience in hotel operations, highlighting your supervisory roles and ability to improve productivity and efficiency, which align with the responsibilities of the Operations Manager at The Muse New York.
Showcase your strong communication skills and experience in handling guest complaints and special requests, as these are crucial for maintaining high customer satisfaction in a hospitality environment.
Apply through multiple channels, including The Muse New York's corporate site and LinkedIn, to maximize your visibility and chances of being considered for the role.
Connect with current employees in the operations or front office departments at The Muse New York on LinkedIn to gain insights about the position and company culture. Potential ice breakers could include discussing recent hotel initiatives or expressing admiration for their service standards.
Optimize your resume for ATS systems by incorporating specific keywords from the job description, such as 'productivity,' 'guest complaints,' and 'supervisory responsibilities,' to ensure your application passes initial screenings.
Consider using Jennie Johnson's Power Apply feature, which can streamline your application process, tailor your resume for each submission, and help identify key connections to network with at The Muse New York.
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