Job summary
Job post source
This job is directly from Hermès
Job overview
The Coordinator - Client Relations Center at Hermès is responsible for being the first point of contact for eCommerce and boutique clients, enhancing customer experience through high-level service.
Responsibilities and impact
The role involves answering phone, email, and live chat inquiries, resolving client issues, placing and following up on online orders, and maintaining confidentiality and company policies.
Compensation and benefits
The position offers an hourly wage range of $23.43 to $28.64, with actual pay based on job, location, and experience; benefits details are not specified.
Experience and skills
Candidates should have 1-2 years of experience in call center or customer service, strong communication skills, proficiency in Microsoft Excel and Word, and flexibility in schedule; knowledge of French or Mandarin is a plus.
Work environment and culture
Hermès values diversity, inclusion, individuality, and fairness, fostering a supportive environment where employees can be authentic and thrive.
Company information
Hermès is a family-owned French luxury house founded in 1837, employing over 23,000 people worldwide, known for high-quality artisanal products and strong entrepreneurial spirit.
Job location and travel
The position is onsite at Hermès's Beverly Hills, CA Corporate Office, with a full-time schedule and flexible availability required.
Unique job features
The role uniquely combines customer service with luxury brand representation, emphasizing impeccable communication and product knowledge to uphold Hermès's style and values.
Company overview
Hermès is a renowned French luxury goods manufacturer established in 1837, specializing in high-end fashion, leather goods, accessories, and fragrances. The company generates revenue through the sale of its exclusive products, including the iconic Birkin and Kelly bags, silk scarves, and ready-to-wear collections. Hermès is known for its commitment to craftsmanship, quality, and heritage, maintaining a strong brand reputation and loyal customer base worldwide. Key historical moments include the introduction of the first leather handbag in the 1920s and the expansion into various luxury segments over the decades.
How to land this job
Tailor your resume to emphasize your customer service experience, especially in call center or client relations roles, highlighting your verbal and written communication skills as these are critical for this Hermès Coordinator position.
Showcase your ability to manage multiple communication channels such as phone, email, and live chat, and your experience in resolving client issues promptly, which aligns directly with the job responsibilities.
Apply through multiple platforms including Hermès corporate careers page and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect with current Hermès employees in the eCommerce or client relations divisions on LinkedIn; start conversations by complimenting recent Hermès initiatives or asking about the team culture and daily challenges they face.
Optimize your resume for ATS by incorporating keywords from the job description such as 'client relations,' 'eCommerce,' 'customer service,' 'communication skills,' 'order management,' and 'problem resolution' to ensure it passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate applying across multiple sites, tailor your resume for ATS, and identify LinkedIn contacts for networking, freeing you to focus on preparing for interviews and skill development.
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