Job summary
Job post source
This job is directly from Compucom
Job overview
The Desktop Tech I role at Compucom involves providing first-level onsite and remote technical support to internal or external customers, ensuring smooth operation of IT equipment and applications.
Responsibilities and impact
The technician diagnoses and repairs hardware and software issues on various devices, manages user accounts, updates documentation in ticketing systems, communicates with customers, follows SOPs, and escalates complex issues to higher support levels.
Compensation and benefits
The position offers an hourly wage between $20.00 and $27.50, with benefits including medical, dental, vision, life and disability insurance, paid holidays and time off, parental leave, 401(k), and pre-tax savings plans.
Experience and skills
Candidates should have an associate degree or equivalent experience in IT or Computer Science, desktop or infrastructure support experience, technical writing and coding skills, knowledge of cloud services, customer support, Windows OS, networks, and Microsoft Office.
Work environment and culture
Compucom promotes a customer-centric, hardworking, and collaborative culture emphasizing ownership, integrity, and enjoyment in work.
Company information
Compucom Systems, Inc. provides end-to-end IT managed services enabling digital workplaces for businesses of all sizes.
Application process
Applications are accepted until 9/16/2025; no specific application steps detailed.
Unique job features
This role offers a broad exposure to various IT hardware and software support tasks, with opportunities to work directly with customers and escalate issues as needed.
Company overview
CompuCom is a leading IT managed services provider that specializes in end-to-end technology solutions for businesses. They generate revenue through a combination of IT outsourcing, cloud services, hardware and software procurement, and consulting services. Founded in 1987, CompuCom has a rich history of innovation and has been a subsidiary of Office Depot since 2017, which has expanded their reach and capabilities in the IT services market.
How to land this job
Tailor your resume to emphasize your hands-on experience with desktop and infrastructure support, highlighting familiarity with troubleshooting hardware and software issues on devices like laptops, desktops, tablets, and printers.
Highlight your technical skills including knowledge of Windows operating systems, network security concepts, Microsoft Office applications, and any coding or cloud SaaS competencies relevant to first-level desktop support.
Apply through multiple channels such as Compucom's official corporate careers page and LinkedIn to maximize your application visibility and follow up on application status.
Connect with current Desktop Support or IT professionals at Compucom on LinkedIn; start conversations by complimenting recent company initiatives or asking about the team's approach to customer support challenges.
Optimize your resume for ATS by incorporating keywords from the job description like 'desktop support,' 'hardware troubleshooting,' 'account management,' 'ticketing systems,' and 'customer communication' to ensure it passes automated screenings.
Utilize Jennie Johnson's Power Apply feature to automate tailored applications across multiple platforms, manage LinkedIn networking outreach efficiently, and ensure your resume is ATS-optimized, freeing you to focus on preparing for interviews and skill development.
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