Job summary
Job post source
This job is directly from Horizon Air
Job overview
The Ramp & Customer Service Agent at Horizon Air supports guest travel needs and performs ramp operations to ensure smooth airport and flight processes.
Responsibilities and impact
The role involves assisting guests with inquiries, baggage handling, ticketing, boarding, performing ramp tasks like loading/unloading luggage, aircraft marshaling, deicing, and maintaining luggage claims.
Compensation and benefits
The starting pay is $18.05 per hour with benefits including free standby travel on Alaska Airlines & Horizon Air, medical, dental, vision, 401k match, bonuses, and paid time off.
Experience and skills
Candidates must have strong communication skills, be able to multitask, have a valid US driver's license, type at least 25 WPM, lift 50 pounds, stand for long periods, and be authorized to work in the US; 1 year of customer service experience is preferred.
Career development
The job offers professional development opportunities and paid training that may include overnight travel.
Work environment and culture
Horizon Air values safety, kindness, performance, and remarkable service in a flexible, fast-paced airport environment.
Company information
Horizon Air is an airline company focused on guest service from curb to cabin, working closely with Alaska Airlines.
Team overview
The candidate will join airport teams that collaborate to move guests and their belongings efficiently while providing excellent customer service.
Job location and travel
The job is based at airport locations with outdoor work in various weather conditions and requires a flexible schedule including nights, weekends, and holidays.
Application process
Applicants must apply by 7:00 PM Pacific Time on 4/15/2025 and meet requirements such as airport security clearance and possibly USPS Mail Handling Certification.
Unique job features
The position includes unique duties like aircraft marshaling, deicing, and the requirement to obtain and maintain a SIDA badge for airport security.
Company overview
Horizon Air is a regional airline based in the United States, primarily serving the Pacific Northwest, Alaska, California, and parts of Canada. It operates as a subsidiary of Alaska Air Group, making money through passenger services and cargo operations. Founded in 1981, Horizon Air has grown to become a key player in regional air travel, known for its commitment to safety, customer service, and operational efficiency. The airline's fleet primarily consists of Bombardier Q400 turboprop aircraft, which are well-suited for short-haul flights.
How to land this job
Tailor your resume to highlight your strong communication skills, ability to multitask in fast-paced environments, and physical capabilities such as lifting 50 pounds and standing for long periods, as these are critical for the Ramp & Customer Service Agent role at Horizon Air.
Emphasize your experience or willingness to work flexible schedules, including nights, weekends, and holidays, and your capacity to perform both customer-facing and physical ramp duties, as described in the job listing.
Apply through multiple channels including Horizon Air’s official corporate careers site and LinkedIn to maximize your application’s visibility and increase your chances of being noticed.
Connect on LinkedIn with current Horizon Air employees in airport operations or customer service roles; use ice breakers like commenting on their recent posts about airport safety or asking about their experience balancing ramp work with guest service duties.
Optimize your resume for ATS by incorporating keywords such as 'customer service,' 'ramp operations,' 'baggage handling,' 'boarding assistance,' 'flexible schedule,' and 'airport security clearance' to ensure your resume passes initial screenings.
Use Jennie Johnson’s Power Apply feature to automate tailored applications across multiple platforms, identify relevant Horizon Air contacts for networking, and optimize your resume for ATS, allowing you to focus your time on interview preparation and skill development.
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