Aleknagik Technology, LLC (ATL)

Computer User Support Specialist V (CUSS V) -JMC

ROCK ISLAND, ILPosted 20 days ago

Job summary

  • Job post source

    This job is directly from Aleknagik Technology, LLC (ATL)

  • Job overview

    The Computer User Support Specialist V (CUSS V) at Aleknagik Technology, LLC provides advanced IT support for NIPR and SIPR desktop and mobile devices, ensuring security and compliance for both onsite and remote users at Rock Island Arsenal.

  • Responsibilities and impact

    The role involves managing hardware assets, maintaining security controls, patching devices, troubleshooting complex IT issues, supporting VIP users, developing training materials, and coordinating updates for hardware and software, often working independently and after hours.

  • Experience and skills

    Requires a Bachelor's degree in Computer Science or related field with five years of IT support experience or equivalent, Security+ certification for DoD 8570.01-m IAT Level 1, and an Interim Secret Clearance; strong problem-solving, communication, multitasking, and customer service skills are essential.

  • Work environment and culture

    The position demands adherence to strict security protocols, a high attention to detail, and the ability to work independently in a secure, collaborative environment supporting both government and contract personnel.

  • Company information

    Aleknagik Technology, LLC provides IT services at Rock Island Arsenal, supporting government operations with a focus on secure and compliant technology management.

  • Job location and travel

    The job is located onsite at Rock Island Arsenal with support for customers both CONUS and OCONUS, including telework options and potential after-hours work.

  • Unique job features

    The role includes unique responsibilities such as supporting specialized systems like Janus and Eubank scanners, handling secure equipment logistics, and providing VIP-level IT support with above-baseline imaging and hardware setup.

Company overview

Aleknagik Technology, LLC (ATL) is an independent Alaska Native Village Corporation (ANC) that operates without affiliation to other ANCs. The company specializes in providing professional IT services, leveraging its status as an ANC to secure government contracts and other business opportunities. ATL is involved in various roles, such as Material Expeditor positions at locations like Lackland Air Force Base, TX, indicating its engagement in logistics and supply chain management.

How to land this job

  • Position your resume to emphasize your extensive experience in supporting both NIPR and SIPR desktop and mobile devices, highlighting your ability to provide above-baseline service in secure environments.

  • Focus on showcasing your skills in troubleshooting complex hardware and software issues, managing hardware assets, and maintaining security controls aligned with DoD standards such as Security+ and IAT Level 1 requirements.

  • Apply through multiple channels including Aleknagik Technology, LLC's corporate website and LinkedIn to maximize your chances of being noticed for the Computer User Support Specialist V role.

  • Connect with current employees in the IT support or security divisions at Aleknagik Technology, LLC on LinkedIn; start conversations by asking about their experience working with SIPR/NIPR systems or recent projects involving device security and asset management.

  • Optimize your resume for ATS by incorporating keywords like 'hardware asset management,' 'IAVA patching,' 'Security+,' 'SIPR/NIPR support,' 'device security,' and 'IT troubleshooting' to ensure your application passes automated screenings.

  • Use Jennie Johnson's Power Apply feature to automate tailored applications, find multiple application portals, and identify LinkedIn contacts to network with, allowing you to focus your time on preparing for interviews and skill enhancement.

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