Chick-fil-A Corporate Support Center

Financial Support Agent, Support Now

ATLANTA, GAPosted 19 days ago

Job summary

  • Job post source

    This job is directly from Chick-fil-A Corporate Support Center

  • Job overview

    The Financial Support Agent role provides essential Payroll and Treasury support to Chick-fil-A Restaurants, focusing on delivering timely solutions and enhancing user experience.

  • Responsibilities and impact

    Daily tasks include answering payroll-related inquiries, troubleshooting system issues, managing case queues, and advocating for restaurant needs while adhering to standard operating procedures.

  • Experience and skills

    Candidates should have 0-2+ years of work experience, proficiency in Microsoft Office, and the ability to work independently; a Bachelor's degree in Finance or related field is preferred.

  • Work environment and culture

    The company promotes a flexible work model that combines in-person and virtual collaboration, fostering a supportive community.

  • Company information

    Chick-fil-A is known for its commitment to customer service and operational excellence, providing support to franchisees through various programs.

Company overview

Chick-fil-A Corporate Support Center, headquartered in Atlanta, Georgia, supports the operations of Chick-fil-A, Inc., a leading American fast-food restaurant chain specializing in chicken sandwiches. The company generates revenue through its franchise model, where independent operators run the majority of its over 2,600 locations, paying a percentage of sales as royalties. Founded by S. Truett Cathy in 1967, Chick-fil-A is known for its customer service, community involvement, and a corporate culture rooted in Christian values, including the notable practice of closing all locations on Sundays.

How to land this job

  • Tailor your resume to emphasize your customer service experience and problem-solving abilities, as these are crucial for the Financial Support Agent role at Chick-fil-A Corporate Support Center.

  • Highlight your familiarity with payroll processing, cash management, and Microsoft Office, as these skills are essential for supporting restaurant operations effectively.

  • Apply through multiple channels, including the Chick-fil-A corporate site and LinkedIn, to maximize your chances of being noticed for the position.

  • Connect with current employees in the Support Now division on LinkedIn to learn more about the role and express your enthusiasm for joining the team; potential ice breakers could include asking about their experience with the HELP Program or discussing the importance of customer service in their daily tasks.

  • Ensure your resume is optimized for ATS by incorporating relevant keywords from the job description, such as 'payroll support,' 'customer experience,' and 'troubleshoot system issues.'

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