Job summary
Job post source
This job is directly from KeenLogic
Job overview
The Product Manager at KeenLogic leads customer experience and service design systems, impacting service delivery and customer satisfaction.
Responsibilities and impact
The role involves managing product plans and roadmaps, coordinating with technical teams, prioritizing development updates, assisting with user testing, and acting as Product Owner in Agile teams to improve customer service systems.
Experience and skills
Requires a bachelor's degree with 3+ years in product management or 4-5 years relevant experience, proficiency in project management methodologies, agile software like Jira, and Microsoft Office 365; experience with ITSM, CRM, or LMS systems is preferred.
Work environment and culture
The role requires flexibility, strong communication, and collaboration in both remote and in-person environments, emphasizing customer-centric and team-oriented work culture.
Team overview
The candidate reports to the Customer Experience Management Director and works closely with technologists, service providers, and other business units within the CAO.
Unique job features
The position includes opportunities to work on multiple customer experience systems and involves both product and project management responsibilities within a federal government context.
Company overview
KeenLogic is an IT services and consulting company headquartered in Maryland, with additional operations in Fredericksburg, Virginia. Founded in 2012, the company specializes in software development, enterprise architecture, and cloud implementation, focusing on driving modernization for its clients. With a workforce of 51-200 employees, KeenLogic serves both federal and commercial sectors, leveraging emerging technologies to offer transformative solutions. The company generates revenue through various IT service contracts and has a notable presence in the enterprise software and networking industry.
How to land this job
Tailor your resume to highlight your product management experience, especially in customer experience, service design, and managing systems like CRM, service ticketing, or knowledge management platforms.
Emphasize your proficiency with project management methodologies including Agile/Scrum and tools such as Jira, ClickUp, and MS Project, as well as your ability to collaborate with developers, designers, and stakeholders.
Apply through multiple channels including KeenLogic's corporate careers page and LinkedIn to maximize your application visibility and reach.
Connect with current Product Managers or Customer Experience team members at KeenLogic on LinkedIn; start conversations by commenting on recent company projects or asking about their approach to integrating customer feedback into product roadmaps.
Optimize your resume for ATS by including keywords from the job description like 'product owner,' 'customer experience,' 'Agile,' 'Jira,' 'CRM,' and 'service delivery platforms' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions across multiple platforms and identify relevant LinkedIn contacts for networking, saving time and enhancing your job search efficiency.
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