Job summary
Job post source
This job is directly from TriWest Healthcare Alliance
Job overview
The Knowledge Management Technical Writer at TriWest Healthcare Alliance develops and maintains content to enhance customer service experience and ensure consistency across communication channels.
Responsibilities and impact
The role involves writing and editing knowledge base content, collaborating with subject matter experts, updating training materials, communicating process changes, and ensuring operational consistency across the enterprise.
Experience and skills
Requires U.S. citizenship and ability to obtain DoD clearance, three years of procedural writing experience, proficiency in Microsoft Office, and a bachelor's degree or equivalent; healthcare experience, medical terminology knowledge, HTML, and process mapping skills are preferred.
Work environment and culture
The position supports a fast-paced, high-intensity environment requiring independent thinking, multitasking, and strong organizational skills, with options for telecommuting and shift coverage.
Company information
TriWest Healthcare Alliance is a healthcare company focused on customer service and operational excellence, working closely with Department of Defense contracts.
Job location and travel
The job is based in a standard office or telecommuting environment with availability to cover any shift and involves extensive computer work.
Unique job features
The job requires Department of Defense security clearance and involves working with multiple operational software applications like SalesForce and CareRadius.
Company overview
TriWest Healthcare Alliance is a healthcare services company that administers health benefits for military veterans and their families. Established in 1996, TriWest partners with the U.S. Department of Veterans Affairs to manage the Veterans Choice Program and the Patient-Centered Community Care Program, ensuring access to quality healthcare services. The company generates revenue through government contracts and reimbursements for managing these programs. Key historical milestones include its pivotal role in expanding healthcare access for veterans, especially through the implementation of the Veterans Choice Program in 2014.
How to land this job
Tailor your resume to highlight your experience in creating clear, procedural documents and knowledge base content, emphasizing your ability to interpret contract changes into actionable knowledge articles for contact center use.
Focus on showcasing your collaboration skills with subject matter experts and training teams, as well as your proficiency with Microsoft Office and any familiarity with healthcare terminology or process mapping tools like Visio.
Apply through multiple channels including the TriWest Healthcare Alliance corporate careers page and LinkedIn to maximize your exposure for this role.
Connect with employees in the Knowledge Management or Customer Service divisions at TriWest on LinkedIn; use ice breakers such as commenting on recent company initiatives in healthcare customer service or asking about their experience working with process documentation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'knowledge base content,' 'procedural documents,' 'contract modifications,' 'process mapping,' and 'training documentation' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate applying through multiple platforms, tailor your resume for ATS, and identify LinkedIn contacts for networking, saving you time and increasing your chances of landing the job.
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