Job summary
Job post source
This job is directly from Ranpak
Job overview
The Automation Field Service Technician at Ranpak is responsible for installing, commissioning, maintaining, and repairing automation equipment to maximize machine uptime and customer satisfaction.
Responsibilities and impact
The technician will complete service work orders, support the tech support hotline, maintain safety, write detailed service reports, communicate with customers and Ranpak personnel, maintain tools and equipment, and contribute to a professional service organization.
Experience and skills
Candidates should have formal electrical/mechanical training or 4 years of industrial automation maintenance experience, strong mechanical and electronic troubleshooting skills, ability to work with PLCs, good communication skills, experience with SAP or similar ERP, and flexibility for travel and work hours.
Work environment and culture
Ranpak values sustainability, innovation, and customer service, promoting a professional and profitable service environment with a focus on safety and client satisfaction.
Company information
Ranpak is a sustainability-focused company founded in 1972, known for innovative packaging solutions and serving major clients like Amazon and BMW, with headquarters in Ohio and global offices.
Job location and travel
The role requires travel within North America up to 50-70%, with headquarters in Ohio and a new facility in Shelton, CT.
Company overview
Ranpak is a global leader in environmentally sustainable packaging solutions, specializing in paper-based protective packaging. They generate revenue by providing innovative packaging systems and materials that help businesses protect products during shipping while reducing environmental impact. Founded in 1972, Ranpak has a rich history of pioneering eco-friendly alternatives to traditional plastic packaging, emphasizing sustainability and efficiency. Their product offerings include cushioning, wrapping, and void fill solutions designed to meet the needs of various industries, from e-commerce to manufacturing.
How to land this job
Position your resume to highlight your technical expertise in industrial automation maintenance, troubleshooting, and your ability to work with PLCs from vendors like Siemens and Beckhoff, as these are key for the Automation Field Service Technician role at Ranpak.
Emphasize your mechanical and electronic skills, experience with SAP or ERP systems, and your strong communication abilities, especially in writing detailed service reports and maintaining customer relationships.
Apply through multiple channels such as Ranpak’s corporate careers page, LinkedIn job postings, and other job boards where Ranpak’s positions are listed to maximize your chances of being noticed.
Connect on LinkedIn with current Ranpak employees in the Service and Parts department or Automation division; use ice breakers like commenting on Ranpak’s commitment to sustainability, asking about their experience with the automation equipment, or inquiring about the company culture and travel expectations.
Optimize your resume for ATS by incorporating keywords from the job description such as 'industrial automation maintenance,' 'PLC troubleshooting,' 'customer service,' 'SAP,' 'mechanical skills,' and 'technical reporting' to ensure it passes initial screenings.
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