Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Desktop Support Specialist will provide essential IT support to end users, resolving various computing issues and ensuring smooth operations within the organization.
Responsibilities and impact
Daily responsibilities include diagnosing and resolving user computing issues, providing technical support through various channels, managing device inventory, and ensuring compliance with client standards.
Experience and skills
Candidates should have at least 1 year of relevant technical experience, preferably with Windows 10 support and prior help desk experience, along with strong communication skills.
Company information
Sophus IT Solutions specializes in IT services, focusing on providing support and solutions for various computing needs.
Job location and travel
The position is located at Liberty St, New York, NY 10005, and may require extended hours or occasional night/weekend work.
Unique job features
Candidates should possess strong customer service skills and the ability to work in a fast-paced environment, with a focus on teamwork and high standards.
Company overview
Sophus IT Solutions is a dynamic technology company specializing in providing comprehensive IT services and solutions to businesses across various industries. They generate revenue by offering a range of services including software development, IT consulting, and managed IT services, helping organizations optimize their technology infrastructure and improve operational efficiency. Founded with a focus on innovation and customer-centric solutions, Sophus IT Solutions has established a reputation for delivering high-quality, tailored IT solutions that meet the unique needs of their clients. The company is committed to staying at the forefront of technological advancements, ensuring they provide cutting-edge solutions to their clients.
How to land this job
Tailor your resume to showcase your experience in desktop support and IT support, emphasizing your ability to diagnose and resolve end-user computing issues effectively.
Highlight your familiarity with ticketing systems, such as ServiceNow, and your experience with Windows 10 support and Office 365 productivity tools, as these are crucial for the role.
Apply through multiple platforms, including Sophus IT Solutions' corporate site and LinkedIn, to enhance your chances of being noticed for the Desktop Support Specialist position.
Connect with professionals in the IT support division at Sophus IT Solutions on LinkedIn to gather insights about the position and the company culture; you might mention your shared interests in technology or inquire about their experiences with specific projects.
Optimize your resume for ATS by incorporating keywords from the job description, such as 'desktop support,' 'end user computing,' and 'ticketing systems,' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, helping you tailor your resume, identify the best application channels, and connect with relevant professionals on LinkedIn.
Jennie Johnson works for you!
Here’s what we do to make sure you’re successful:
Targeted Resume Revamp:
We expertly craft your resume to navigate Applicant Tracking Systems (ATS) and showcase your qualifications, making you stand out as a top-tier candidate.
Job Description Dissection:
Unpack the job posting with expert analysis, ensuring your application hits every key requirement.
Bespoke Cover Letter:
Capture the attention of hiring managers with a personalized cover letter that highlights how your skills align perfectly with the job's needs.
Interview Mastery:
Prepare for interviews like a pro with likely questions, strategic answers, and insightful questions for you to ask, setting you apart as an informed candidate.
Direct Application Insights:
Receive tailored advice on the best places to apply, ensuring your applications are seen by the right employers.
Skills and Gaps Assessment:
Identify and close critical skills gaps to position yourself as the best-fit candidate for your ideal job.
Personalized Email Pitch:
Make a memorable first impression with an email template crafted to engage potential employers and initiate meaningful conversations.
In-depth Research Guide:
Leverage comprehensive research tools to gather effective insights on companies, industry trends, and role-specific challenges.
Detailed Company Analysis:
Gain in-depth understanding of your prospective employer, giving you the edge in applications and interviews.
Strategic Candidate Overview:
Understand your unique value and why companies would want to interview you, highlighting your background and positioning.