Job summary
Job post source
This job is directly from Suburban Propane
Job overview
The Customer Service Representative at Suburban Propane handles inbound customer calls to support delivery, service requests, sales, payments, and complaints, ensuring customer satisfaction and quality service.
Responsibilities and impact
The role involves professionally managing incoming calls, providing accurate information, accessing company databases, recording caller details, processing payments, maintaining knowledge of policies, and adhering to quality and productivity standards.
Compensation and benefits
The position offers $16.00 to $18.00 per hour based on experience, potential overtime, medical, dental, vision insurance after 30 days, paid time off, 401(k) with company match, disability and life insurance, tuition assistance, employee recognition, propane discounts, and more.
Experience and skills
Requires a high school diploma or equivalent, one year of customer service experience preferred, call center experience a plus, ability to multitask, strong customer assistance skills, and successful completion of certification requirements.
Career development
The company provides a new employee training program and many opportunities for continued learning and career development.
Work environment and culture
Suburban Propane values diversity, inclusion, and community involvement, emphasizing a supportive and respectful work environment aligned with their commitment to customer service and sustainability.
Company information
Suburban Propane is a publicly traded energy distributor founded in 1928, serving about 1 million customers nationwide with propane, renewable fuels, natural gas, and electricity, focusing on sustainability and community support.
Job location and travel
The job is located in Syracuse, NY at the company's Contact Center, with shift differentials and weekend work required.
Application process
Applications are accepted until the position is filled, with background checks and drug screens as part of the pre-employment process; details available on the company's hiring process webpage.
Unique job features
The role offers shift differentials, overtime eligibility, and is part of a company expanding its national footprint and advancing clean energy initiatives.
Company overview
Suburban Propane is a nationwide marketer and distributor of propane, fuel oil, and related products and services, catering to residential, commercial, industrial, and agricultural customers. They generate revenue through the sale and delivery of energy products, equipment installation, and maintenance services. Founded in 1928, the company has a rich history of growth and acquisitions, establishing a strong presence in the energy sector. Their commitment to safety, customer service, and community involvement are key aspects of their operations.
How to land this job
Position your resume to highlight your customer service experience, especially handling inbound calls, resolving complaints, and managing payment processing, as these are core to the role at Suburban Propane.
Emphasize your ability to multitask effectively, navigate company databases, and maintain high-quality call standards, reflecting the job’s focus on efficiency and accuracy.
Apply through multiple platforms such as Suburban Propane’s official careers page and LinkedIn to maximize your application reach and visibility.
Connect with current Customer Service Representatives or Contact Center Supervisors at Suburban Propane on LinkedIn, using ice breakers like commenting on their commitment to customer satisfaction or asking about their experience with the company’s training programs.
Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'call center,' 'payment processing,' 'call quality,' and 'multi-tasking' to ensure your resume passes automated screenings.
Use Jennie Johnson's Power Apply feature to automate tailoring your resume, applying through multiple channels, and identifying LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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