Job summary
Job post source
This job is directly from LTVplus
Job overview
The Internal Junior Operations Manager at LTVplus leads multiple teams to ensure performance metrics are met, driving operational success and supporting company goals.
Responsibilities and impact
The role involves overseeing daily operations, monitoring KPIs, resolving operational issues, managing team schedules, conducting performance reviews, supporting client onboarding, leading process improvements, ensuring compliance, and acting as backup for senior leadership.
Experience and skills
Applicants must be current full-time senior staff at LTVplus who have passed probation, with no attendance or disciplinary issues in the past six months, and require supervisor endorsement.
Career development
The position offers leadership development opportunities through mentoring team leads and fostering succession planning within LTVplus.
Work environment and culture
LTVplus promotes a culture of accountability, high performance, and alignment with company values, emphasizing continuous improvement and positive work environment.
Team overview
The candidate will lead multiple teams through direct Team Leads and Senior Team Leads, collaborating cross-functionally with departments like Quality, Training, Workforce, BTS, and CS.
Application process
Applicants must be current senior staff with supervisor endorsement and meet eligibility criteria related to attendance and disciplinary records.
Unique job features
The role includes unique responsibilities such as acting as backup point of contact in senior leadership absence and leading automation and SOP update initiatives.
Company overview
LTVplus is a customer experience outsourcing company specializing in providing dedicated customer support teams for eCommerce, SaaS, and other online businesses. The company generates revenue by offering tailored solutions such as live chat, email support, and customer retention services, helping businesses enhance customer satisfaction and optimize lifetime value. Founded in 2018, LTVplus has a global presence, leveraging remote teams to deliver scalable and cost-effective support. Its focus on multilingual support and 24/7 availability makes it a preferred partner for businesses aiming to improve customer engagement and loyalty.
How to land this job
Position your resume to highlight leadership experience in managing multiple teams, focusing on your ability to drive performance metrics and foster a culture of accountability, as this aligns with LTVplus's need for performance leadership.
Emphasize strategic operational skills such as data-driven decision making, workflow optimization, risk management, and compliance oversight to demonstrate your capacity to oversee daily operations and implement continuous improvement initiatives.
Apply through multiple channels including LTVplus's corporate career site and LinkedIn, ensuring your application is visible across platforms where the company is actively hiring.
Connect with current LTVplus employees in operations or management roles on LinkedIn to inquire about the Internal Junior Operations Manager position; start conversations with ice breakers like asking about recent process improvements they've led or how they foster team development within LTVplus.
Optimize your resume for ATS by incorporating keywords from the job description such as 'performance metrics,' 'team development,' 'risk management,' 'compliance,' 'workflow optimization,' and 'cross-functional collaboration' to increase your chances of passing automated screenings.
Use Jennie Johnson's Power Apply feature to automate the application process across multiple job boards, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus more on preparing for interviews and strategic job search activities.
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