Job summary
Job post source
This job is directly from TTEC
Job overview
The Seasonal Healthcare Team Lead role at TTEC involves leading and motivating a remote team to meet performance goals and ensure quality customer service during a seasonal period.
Responsibilities and impact
The Team Lead will coach associates, manage multiple tasks including payroll and attendance, motivate and mentor the team, troubleshoot technology issues, and handle customer escalations to support company and client goals.
Compensation and benefits
The position offers an anticipated hourly wage of $19-$21, performance bonuses, paid time off, wellness and healthcare benefits, tuition reimbursement, and a comprehensive compensation package.
Experience and skills
Candidates should have an associate degree or equivalent experience, strong time management skills, empathetic leadership abilities, customer-focused mindset, and comfort with computer systems.
Career development
TTEC supports career and professional development with opportunities for growth in a supportive and inclusive culture.
Work environment and culture
TTEC promotes an inclusive, community-minded, and diverse work environment valuing authenticity, respect, and employee well-being.
Company information
TTEC, established in 1982, specializes in customer experience solutions combining technology and human interaction for leading global brands.
Team overview
The role reports to the Service Delivery Manager and involves leading a remote healthcare team focused on client and company performance metrics.
Job location and travel
The job is remote within the USA, with the primary location listed as Austin, Texas.
Unique job features
The role offers unique benefits such as tuition reimbursement and emphasizes a supportive leadership approach in a dynamic, technology-driven environment.
Company overview
TTEC, formerly known as TeleTech Holdings, Inc., is a global customer experience technology and services company. They specialize in designing, implementing, and managing customer experience solutions for businesses across various industries. TTEC generates revenue through a combination of consulting, technology solutions, and customer care outsourcing services. Founded in 1982, the company has a significant history of innovation in customer engagement and digital transformation, making it a leader in the customer experience management sector.
How to land this job
Position your resume to highlight leadership skills, especially in coaching, motivating, and managing teams to meet performance goals, as these are key for the Seasonal Healthcare Team Lead role at TTEC.
Emphasize your experience with handling complex tasks, employee engagement, conflict resolution, and using technology tools, reflecting the job’s focus on multitasking and empathetic leadership.
Apply through multiple platforms including TTEC’s corporate career site and LinkedIn to maximize your chances of being noticed for this remote position.
Connect with current TTEC team leads or service delivery managers on LinkedIn, using ice breakers like asking about their experience leading remote teams during peak seasons or how they balance performance metrics with employee motivation.
Optimize your resume for ATS by incorporating keywords from the job description such as 'team leadership,' 'employee coaching,' 'performance goals,' 'customer escalations,' and 'technology troubleshooting' to ensure your resume passes initial screenings.
Use Jennie Johnson's Power Apply feature to automate tailored applications across multiple channels and identify relevant LinkedIn contacts, freeing you to focus on preparing for interviews and networking effectively.
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