Job summary
Job post source
This job is directly from OKANA Resort & Indoor Waterpark, part of Pyramid Global Hospitality.
Job overview
The Operations Manager at OKANA Resort & Indoor Waterpark leads Front Office and supports Housekeeping operations, ensuring exceptional guest experiences and operational excellence.
Responsibilities and impact
The role involves overseeing front office and housekeeping operations, managing staff, coordinating guest services like transportation and amenities, maintaining audit standards, monitoring payroll, conducting performance appraisals, and supporting overall resort operations.
Compensation and benefits
The position offers competitive wages, health insurance, retirement savings, paid time off, and additional perks such as employee discounts and a festive work environment.
Experience and skills
Candidates need a Bachelor's degree in Hospitality or Business Management, at least 5 years in front office operations with 3 years in management, proficiency in property management systems, strong leadership, communication, organizational skills, and a customer-centric approach.
Career development
The company provides ongoing training, development opportunities, and a supportive environment encouraging personal and professional growth within a large hospitality network.
Work environment and culture
Pyramid Global Hospitality emphasizes a people-first culture fostering diversity, inclusion, employee wellbeing, and a collaborative, supportive work environment.
Company information
Pyramid Global Hospitality manages over 230 properties worldwide, focusing on employee development and exceptional guest experiences, with OKANA Resort & Indoor Waterpark as a flagship location in Oklahoma City.
Team overview
The Operations Manager will join a team dedicated to creating iconic guest experiences, working closely with front office and housekeeping teams in a dynamic resort setting.
Job location and travel
The job is located at OKANA Resort & Indoor Waterpark in the Horizons District near downtown Oklahoma City, featuring a large indoor waterpark and extensive guest amenities.
Unique job features
The role offers the unique opportunity to be part of the opening team of a world-class resort and indoor waterpark, contributing to a distinctive atmosphere and career growth in a vibrant hospitality environment.
Company overview
OKANA Resort & Indoor Waterpark is an upcoming major development in Oklahoma City, set to open in Spring 2025. This $400 million project, spearheaded by the Chickasaw Nation, aims to provide a world-class entertainment experience for guests of all ages. Located adjacent to the First Americans Museum, the resort will feature extensive indoor waterpark facilities, making it a significant tourist attraction. The development is part of a broader initiative to enhance the cultural and entertainment offerings in the area, and it is expected to draw visitors from across the country.
How to land this job
Tailor your resume to emphasize leadership experience in Front Office operations and your versatility in Rooms Division management, highlighting skills in guest service, team supervision, and operational oversight relevant to OKANA Resort & Indoor Waterpark's standards.
Showcase your ability to deliver exceptional guest experiences by incorporating keywords like 'ICONIC experiences,' 'customer-centric approach,' and 'employee empowerment' from the job description to resonate with the company culture.
Apply through multiple platforms such as OKANA Resort & Indoor Waterpark's corporate career page, Pyramid Global Hospitality's main site, and LinkedIn to maximize your application visibility and increase your chances of consideration.
Connect on LinkedIn with current Operations Managers, Front Office supervisors, or HR personnel at OKANA Resort & Indoor Waterpark. Use ice breakers like commenting on the resort’s recent opening, expressing admiration for their 'People First' culture, or asking about what qualities make a successful Experience Curator.
Optimize your resume for ATS by integrating relevant keywords such as 'property management system,' 'room revenue management,' 'team leadership,' 'guest experience,' and 'operational standards' exactly as they appear in the job description to pass automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate applying across multiple channels, tailor your resume with targeted keywords, and identify LinkedIn connections for networking, allowing you to focus your energy on preparing for interviews and career growth opportunities.
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