Amplifon

Front Desk Associate

LAS VEGAS, NVPosted 22 days ago

Job summary

  • Job post source

    This job is directly from Amplifon

  • Job overview

    The Front Desk Associate at Amplifon serves as the first point of contact for customers, playing a key role in delivering excellent customer service and supporting the clinic's administrative functions.

  • Responsibilities and impact

    The role involves managing customer interactions, scheduling and confirming appointments, resolving customer concerns, maintaining records, supporting marketing efforts, and assisting with hearing aid maintenance.

  • Compensation and benefits

    The position offers $18/hour plus a monthly bonus opportunity, Monday to Friday 8:30am-5pm hours, continuous training and development, brand recognition, and medical health insurance.

  • Experience and skills

    Candidates should have experience in office administration or customer service, strong phone etiquette, appointment scheduling skills, computer literacy, and a positive, adaptable demeanor; Spanish language skills are a plus.

  • Career development

    Amplifon provides continuous training and development opportunities to empower employees to grow and become industry leaders.

  • Work environment and culture

    The company culture emphasizes entrepreneurial spirit, camaraderie, diversity, inclusion, and community involvement through the Miracle-Ear Foundation.

  • Company information

    Amplifon is a global leader in retail hearing solutions with 75 years of innovation, operating over 1,500 clinics across the US, focused on enhancing customers' quality of life.

  • Job location and travel

    The job is based in a clinic setting with standard business hours, Monday to Friday, 8:30am to 5pm.

  • Unique job features

    The role includes unique opportunities to support hearing care through direct customer interaction and involvement in marketing and social initiatives.

Company overview

Amplifon is a global leader in hearing care solutions, specializing in the distribution and fitting of hearing aids and related services. They generate revenue through the sale of hearing devices, audiological services, and aftercare support. Founded in 1950 in Milan, Italy, Amplifon has expanded its presence to over 29 countries, serving millions of customers worldwide. The company is known for its innovative approach and commitment to improving the quality of life for individuals with hearing impairments.

How to land this job

  • Tailor your resume to emphasize your experience in front office administration, patient care coordination, or customer service roles, highlighting your ability to manage customer interactions effectively as the first point of contact.

  • Focus on showcasing your skills in appointment scheduling, inbound and outbound calling, and handling customer inquiries with professionalism and a positive attitude.

  • Mention any experience with administrative tasks such as maintaining records, processing payments, and supporting sales or marketing initiatives, as these are key responsibilities in the role.

  • Apply through multiple platforms including Amplifon's corporate careers page, Miracle-Ear's website, and LinkedIn to maximize your application reach and visibility.

  • Connect with current employees or managers in the front desk or customer service divisions at Amplifon on LinkedIn; use ice breakers like commenting on the company’s community involvement or asking about their experience with continuous training and growth opportunities.

  • Optimize your resume for ATS by incorporating keywords from the job description such as 'customer service,' 'appointment scheduling,' 'administrative tasks,' 'inbound/outbound calling,' and 'customer resolution' to ensure it passes initial screenings.

  • Leverage Jennie Johnson's Power Apply feature to automate applying across multiple platforms, tailor your resume with relevant keywords, and identify LinkedIn contacts for networking, allowing you to focus your time on preparing for interviews and refining your skills.

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