Job summary
Job post source
This job is directly from Valley Bank
Job overview
The Service Excellence Manager I at Valley Bank is responsible for ensuring high customer service standards and operational excellence within the branch to drive customer satisfaction and branch success.
Responsibilities and impact
The role involves managing customer interactions, promoting bank products, supervising branch operations, ensuring compliance with banking policies, handling cash and vault operations, supporting community and CRA initiatives, and meeting sales goals to grow the branch.
Experience and skills
Candidates should have comprehensive knowledge of bank products, operational risk management, compliance with banking regulations such as KYC and CIP, and strong customer service and supervisory skills.
Company overview
Valley Bank is a regional financial institution that provides a range of banking services including personal and business banking, loans, mortgages, and wealth management. They generate revenue primarily through interest on loans, service fees, and investment income. Founded in 1927, Valley Bank has a long history of serving communities in the northeastern United States, and they emphasize customer service and community involvement as core values.
How to land this job
Tailor your resume to highlight your expertise in customer service excellence, branch operations supervision, and compliance with banking policies, as these are core to the Service Excellence Manager I role at Valley Bank.
Emphasize your ability to manage branch cash operations, including cash vault management, currency shipments, and use of banking technology such as cash recycling and teller scanning equipment, to showcase operational proficiency.
Apply through multiple platforms including Valley Bank's corporate careers page, LinkedIn, and reputable job boards to maximize your application visibility and chances for consideration.
Connect with current Valley Bank employees in branch management or customer service roles on LinkedIn; start conversations with ice breakers like commenting on recent community events the bank participated in or asking about their experience implementing CRA initiatives.
Optimize your resume for ATS by including keywords from the job description such as 'customer service,' 'branch operations,' 'compliance,' 'cash management,' 'KYC,' and 'sales goals' to ensure it passes automated screening effectively.
Leverage Jennie Johnson's Power Apply feature to automate tailoring your resume, identifying multiple application channels, and finding relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking.
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