Job summary
Job post source
This job is directly from Pearson
Job overview
The Customer Service Technical Support Administrator role at Pearson provides remote technical support to school teachers and staff, ensuring smooth use of educational technology and contributing to the success of Pearson's online learning programs.
Responsibilities and impact
The role involves troubleshooting software, hardware, printers, and network issues, logging calls, escalating problems, liaising between users and developers, documenting processes, supporting continuous improvement projects, and occasionally performing manual tasks.
Experience and skills
Candidates need strong knowledge of Windows 10/11, Office 365, remote troubleshooting, networking concepts like TCP/IP, DHCP, DNS, Active Directory, and experience with tools like Bomgar and Google Apps for Education; strong problem-solving and multitasking skills are essential.
Work environment and culture
Pearson promotes a bold, innovative, and supportive culture focused on advancing education through technology, with recognition as a top workplace and a commitment to employee growth.
Company information
Pearson is a global leader in education, providing innovative online and blended K-12 learning solutions to over 400,000 students worldwide, with a history of awards for workplace excellence and a focus on technology-driven education.
Team overview
The candidate will join the Customer Support department within Pearson Global Service and Support, serving as the primary contact for families and school staff, supporting a collaborative and multi-channel support environment.
Job location and travel
This is a full-time remote position with shift options between 8am-6pm EST, requiring occasional additional hours and weekend work.
Application process
Applications are accepted through July 23, 2025, with possible extensions based on business needs.
Unique job features
The job offers the opportunity to work remotely supporting a large-scale online education platform, with involvement in continuous improvement initiatives and a variety of technical support challenges.
Company overview
Pearson is a global education company that provides a wide range of educational products and services, including textbooks, digital learning tools, and assessments. They generate revenue through the sale of educational materials, online courses, and standardized testing services. Founded in 1844, Pearson has a rich history of adapting to changes in the education sector, transitioning from traditional publishing to becoming a leader in digital education. Their mission is to help people make progress in their lives through learning.
How to land this job
Tailor your resume to highlight your expertise in troubleshooting software, hardware, printers, and network issues, emphasizing your experience with Windows 10/11, Office 365, and remote support tools like Bomgar, as these are core to the role at Pearson.
Showcase your ability to manage stressful situations calmly and efficiently, along with your knowledge of networking concepts such as DHCP, DNS, Active Directory, and TCP/IP, to align with the technical demands of the position.
Apply through multiple platforms including Pearson’s official careers page and LinkedIn to maximize your application visibility and ensure your resume is seen by different recruiters and hiring managers.
Connect with current Pearson employees in the Virtual Learning or Technology divisions on LinkedIn; start conversations with ice breakers such as commenting on Pearson's commitment to innovative education technology or asking about their experiences working remotely in technical support roles.
Optimize your resume for ATS by incorporating keywords from the job description such as 'technical support,' 'remote troubleshooting,' 'Windows 10/11,' 'Office 365,' 'network printing,' and 'customer service' to increase the likelihood of passing automated screenings.
Utilize Jennie Johnson’s Power Apply feature to automate tailoring your resume, applying across multiple job boards, and identifying relevant LinkedIn contacts, allowing you to focus your time on preparing for interviews and networking effectively.
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