Job summary
Job post source
This job is from a recruiting firm hiring for a separate company.
Job overview
The Information Technology Specialist role involves supporting a prestigious law firm's IT infrastructure, focusing on desktop support and hardware maintenance to ensure smooth technology operations.
Responsibilities and impact
The role requires setting up, configuring, installing, and maintaining computer hardware and software, addressing user issues via ITSM tools, diagnosing hardware failures, supporting Apple devices, managing equipment inventories, ensuring workstation security, and participating in projects and escalated tasks.
Experience and skills
Candidates need 4-7 years of experience in computer hardware configuration and repair, 2+ years in customer service related to end-user support, proficiency with various IT tools and systems like Active Directory, ServiceNow, and Windows OS, and preferred certifications include A+ and ITIL v3 Foundations.
Work environment and culture
The employer emphasizes diversity, inclusion, and equal opportunity, fostering a respectful and supportive workplace environment.
Company information
The Phoenix Group Advisors is a recruiting firm representing a prestigious law firm client, specializing in IT staffing solutions.
Company overview
The Phoenix Group is a leading provider of insurance services and financial solutions in the United Kingdom. They specialize in managing life insurance and pension funds, generating revenue through premiums, investment income, and asset management fees. Founded in 1782, the company has a rich history marked by strategic acquisitions and mergers, including the notable acquisition of Standard Life Assurance in 2018. The Phoenix Group is known for its commitment to sustainable investing and customer-centric approach, making it a reputable name in the financial services industry.
How to land this job
Position your resume to highlight your hands-on experience with computer hardware setup, configuration, and troubleshooting within a networked environment, emphasizing 4-7 years of relevant expertise.
Focus on showcasing your proficiency with key technologies listed such as Active Directory, ServiceNow, Apple devices, Microsoft Office Suite, and remote support tools, aligning with the job's technical requirements.
Apply through multiple channels including The Phoenix Group's corporate career site and LinkedIn to maximize your application visibility and increase your chances of being noticed.
Connect on LinkedIn with current IT staff or Desktop Support Consultants at The Phoenix Group; use ice breakers like commenting on recent technology updates they shared or asking about their experience with the company’s ITSM tools to start conversations.
Optimize your resume for ATS by incorporating exact keywords from the job description such as 'ITIL', 'ServiceNow', 'Active Directory', 'Windows 10/11 troubleshooting', and 'customer service' to ensure your resume passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume customization, multi-channel applications, and targeted LinkedIn networking, allowing you to focus your energy on preparing for interviews and skill enhancement.
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