Job summary
Job post source
This job is directly from East West Bank
Job overview
The Customer Service Specialist I at East West Bank plays a crucial role in providing excellent customer service in a fast-paced call center environment, addressing diverse customer inquiries and issues.
Responsibilities and impact
Daily responsibilities include responding to customer inquiries about bank products, completing transactions, troubleshooting issues, and providing solutions tailored to customer needs.
Compensation and benefits
The base pay range for this position is USD $19.00 to USD $22.00 per hour, with exact offers based on knowledge, skills, experience, and location.
Experience and skills
Candidates should have a high school diploma or equivalent, with 1+ years of customer service experience preferred, particularly in call center or retail banking, and must be able to read and type in Chinese.
Career development
East West Bank offers opportunities for career advancement within a growing organization that values integrity and expertise.
Work environment and culture
The company promotes a multi-cultural environment and emphasizes integrity and a commitment to helping customers succeed.
Company information
East West Bank, founded in 1973, is a leading commercial bank focused on bridging U.S. and Asia markets, with a strong presence and expertise in various industries.
Team overview
The Customer Service Center team operates in a fast-paced environment, requiring collaboration and effective communication to meet customer needs.
Job location and travel
The position is based in California, within a call center environment that may require flexible hours.
Company overview
East West Bank is a full-service commercial bank headquartered in Pasadena, California, specializing in serving the U.S. and Greater China markets. Established in 1973, it primarily generates revenue through a wide range of financial services, including personal and business banking, loans, and wealth management. The bank has a significant history of fostering cross-border commerce and investment, making it a crucial financial bridge between East and West. Notably, East West Bank has grown to become one of the largest independent banks headquartered in California, with a robust presence in key international markets.
How to land this job
Tailor your resume to highlight your customer service experience, particularly in fast-paced environments like call centers or retail banking, emphasizing your ability to resolve diverse customer issues effectively.
Showcase your tech-savviness by detailing any experience with online banking systems and troubleshooting technical issues, as this is a strong plus for the role.
Apply through multiple channels, including East West Bank's corporate site and LinkedIn, to enhance your visibility for the Customer Service Specialist I position.
Connect with individuals in the customer service division at East West Bank on LinkedIn to inquire about the position, using ice breakers like asking about their experience with customer interactions or discussing recent initiatives at the bank.
Optimize your resume for ATS systems by incorporating keywords from the job description, such as 'customer service', 'call center', 'troubleshooting', and 'active listening', to increase the chances of passing initial screenings.
Utilize Jennie Johnson's Power Apply feature to streamline your application process, ensuring your resume is tailored, and you can efficiently network with relevant contacts at East West Bank.
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