Job summary
Job post source
This job is directly from Ivim Health
Job overview
The Patient Experience Specialist at Ivim Health serves as the first point of contact for patients and their families, ensuring a positive experience and promoting patient satisfaction.
Responsibilities and impact
Daily responsibilities include providing outstanding customer service, assisting with appointment scheduling, verifying patient information, resolving concerns, and collaborating with other departments to meet patient needs.
Compensation and benefits
The position offers a starting compensation of $22.00 per hour, negotiable based on experience, along with competitive salary, comprehensive benefits, PTO, paid holidays, and a matching 401K.
Experience and skills
Candidates should have a high school diploma, previous customer service experience in healthcare, strong communication skills, familiarity with medical terminology, and proficiency in customer support software.
Career development
The role offers opportunities for growth and development within a creative and innovative work environment.
Work environment and culture
Ivim Health emphasizes a collaborative and patient-centered approach, focusing on personalizing care and fostering a supportive workplace.
Company information
Ivim Health is dedicated to health and well-being, aiming to provide accessible and affordable personalized care through innovation and continuous learning.
Team overview
The team is part of the support department and works closely with the Director of Patient Experience, focusing on patient interactions and satisfaction.
Job location and travel
This is a fully remote position with varying shift times, operating within the Eastern Standard Time Zone.
Application process
Applicants must submit a prescreen assessment via the provided link as part of the application process.
Unique job features
The role distinguishes itself by its focus on patient-centered care and the opportunity to work in a supportive and innovative environment.
Company overview
Ivim Health is a healthcare technology company that focuses on developing innovative solutions to improve patient care and streamline healthcare operations. They generate revenue by providing software and services that enhance the efficiency of healthcare providers, enabling better patient outcomes and cost savings. Founded with a mission to transform healthcare through technology, Ivim Health has a history of leveraging cutting-edge advancements to address challenges in the medical field. Their commitment to innovation and quality positions them as a key player in the evolving healthcare landscape.
How to land this job
Position your resume to showcase your experience in customer service, particularly in healthcare settings, highlighting your ability to handle inquiries with professionalism and empathy.
Emphasize your strong communication skills and problem-solving abilities, as these are essential for addressing patient concerns and maintaining a positive experience.
Apply through multiple channels, including the Ivim Health corporate site and LinkedIn, to maximize your visibility for the Patient Experience Specialist role.
Connect with individuals in the support division at Ivim Health on LinkedIn to learn more about the position and the team culture. Potential ice breakers could include asking about their experiences at Ivim or their thoughts on the company's approach to patient care.
Optimize your resume for ATS by including keywords from the job description such as 'customer service', 'patient interaction', and 'problem resolution' to ensure it passes initial screenings.
Utilizing Jennie Johnson's Power Apply feature can streamline your application process, allowing for tailored submissions and efficient networking opportunities, freeing up your time for other job search activities.
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