Job summary
Job post source
This job is directly from Meriplex
Job overview
The Director of Managed Services at Meriplex leads the national service desk and network operations center, driving strategy and ensuring efficient service delivery to clients.
Responsibilities and impact
The role involves developing and implementing strategic plans, managing day-to-day operations, overseeing service delivery and KPIs, leading the team, handling client escalations, managing budgets, and driving process improvements.
Experience and skills
Requires a bachelor's degree in IT, business, or related field, 3+ years in a leadership role managing 20+ IT support staff, strong ITSM knowledge, leadership, communication, analytical, financial, and client relationship skills.
Work environment and culture
Meriplex fosters a culture of teamwork, collaboration, and continuous learning within the department.
Company information
Meriplex Communications and Meriplex Solutions are equal opportunity employers with a focus on IT service management and client service delivery.
Team overview
The candidate will lead a national team including the service desk and network operations center staff, focusing on performance and client satisfaction.
Job location and travel
The position requires working from Meriplex offices in Indianapolis or Houston.
Unique job features
The role includes strategic leadership, operational management, client escalation handling, and budget oversight in a national IT service environment.
Company overview
Meriplex is a managed IT and cybersecurity solutions provider that specializes in delivering innovative technology and telecommunication services to businesses. They generate revenue by offering a range of services, including managed IT services, cybersecurity solutions, cloud computing, and network infrastructure management. Founded in 2001, Meriplex has grown through strategic acquisitions and partnerships, positioning itself as a leader in the IT services industry. Their focus on customer-centric solutions and cutting-edge technology helps businesses enhance operational efficiency and security.
How to land this job
Position your resume to highlight leadership in managing IT support teams of 20+ staff, emphasizing your ability to drive strategy and operational excellence in service delivery.
Focus on showcasing your skills in IT service management (ITSM), process improvement, and change management initiatives, as these are critical for the Director Managed Services role.
Apply through multiple platforms including Meriplex's corporate career site and LinkedIn to maximize your chances of visibility and consideration for the position.
Connect with current Meriplex employees in the Client Service Delivery or Managed Services divisions on LinkedIn; open conversations by commenting on recent company updates or asking about team culture and strategic priorities.
Optimize your resume for ATS by incorporating keywords such as 'service desk management,' 'network operations center,' 'KPI monitoring,' 'budget management,' and 'client escalations' to ensure it passes automated screenings.
Leverage Jennie Johnson's Power Apply feature to automate tailored resume submissions, multi-channel applications, and LinkedIn networking, freeing up your time to focus on interview preparation and skill development.
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