Job summary
Job post source
This job is directly from Agelix Consulting LLC
Job overview
The SharePoint Online Help Desk Support Specialist role at Agelix Consulting LLC involves providing expert technical support and troubleshooting for SharePoint Online to ensure smooth business operations.
Responsibilities and impact
The specialist will handle Tier 1/2 support, troubleshoot SharePoint Online issues, manage help desk tickets, maintain documentation and knowledge bases, generate reports, communicate proactively about system updates, and apply best practices in support activities.
Experience and skills
Candidates should have 3-5 years of IT help desk or technical support experience, expertise in Microsoft SharePoint Online administration and support, familiarity with help desk ticketing systems and ITSM practices, strong troubleshooting and communication skills, and preferably a bachelor's degree in IT or related field.
Job location and travel
The position is located in Washington D.C.
Company overview
Agelix Consulting LLC is a consulting and technology firm based in Overland Park, Kansas, specializing in providing computer-related services and consulting. Founded in 2006, the company focuses on management consulting and business solutions, aiming to deliver exceptional results with a lasting impact on its clients. Agelix Consulting generates revenue through various services, including ERP consulting, field sales management, and data migration tools. The firm is recognized as a federal contract recipient and is known for its expertise in IT services and system integration, contributing to its strong presence in the consulting industry.
How to land this job
Tailor your resume to highlight your 3-5 years of IT help desk support experience, emphasizing your expertise with Microsoft SharePoint Online administration, configuration, and user support to align with Agelix Consulting LLC's needs.
Focus on showcasing your skills in troubleshooting, ticket lifecycle management, and your ability to create and maintain detailed technical documentation and knowledge base articles, as these are critical responsibilities in this role.
Apply through multiple platforms including Agelix Consulting LLC's official corporate website and LinkedIn to maximize your chances of being noticed by recruiters and hiring managers.
Connect with current employees or team members in the SharePoint or IT support divisions at Agelix Consulting LLC on LinkedIn; use ice breakers like commenting on recent company updates or asking about their experience working on SharePoint Online projects within the company.
Optimize your resume for ATS by incorporating keywords such as 'SharePoint Online', 'help desk support', 'ticketing systems', 'ITSM', 'troubleshooting', and 'technical documentation' to ensure it passes through automated screening effectively.
Consider using Jennie Johnson's Power Apply feature which automates the process of tailoring your resume, finding multiple application channels, and identifying relevant LinkedIn contacts, allowing you to focus more on preparing for interviews and networking.
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